Buy a partner application

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：4分

    • Log in to the ServiceNow Store and purchase an application that lists a non-ServiceNow provider.

    始める前に

    You must be logged in to the ServiceNow Store with your Now Support account credentials.

    Role required: none

    手順

    1. Log in to the ServiceNow Store using your Now Support credentials.
    2. Find and select the application in the ServiceNow Store to navigate to the listing details.
    3. オプション: Select Request purchase to request approval from the provider if necessary.
      You receive an email informing you whether your request is approved. If you have questions, you can contact the application provider. For more information about contacting a provider, see Contact a seller.
    4. On the listing details page for the app, initiate the purchase by selecting Buy.
    5. Select either Credit Card or Purchase Order as your payment type.
      Payment typeProcedure
      Credit card
      1. Select Buy.
      2. Enter an email address and credit card information.
      3. Select Pay.
      Purchase order

      1. Select Request Quote.

        You're sent an emailed quote from the ServiceNow Store so you can create a purchase order.

      2. When the purchase order is complete, return to the application listing details and select Purchase with PO.
      3. Enter the purchase order number and upload the purchase order.

      4. Select Purchase.

        You're sent an emailed confirmation once the purchase order is processed.
    6. オプション: If the application displays the "App Terms Not Accepted" state indicator in the Application Manager, accept the custom terms and conditions from the ServiceNow Store.
      For more information about application state indicators, see Application state indicators in Application Manager.
      1. From the application listing details in the ServiceNow Store, select Accept Terms.
      2. Download and review the custom terms and conditions.
      3. Select the option to agree to the terms and conditions.
      4. Select Accept.

    タスクの結果

    The application is available for installation from the Application Manager within 24 hours. For more information about using the Application Manager, see Application Manager.

    Confirmation emails for the application and any dependencies that were procured are sent to the email address associated with your ServiceNow Store account.

    If the application isn't available to install from the Application Manager within the expected amount of time, try the following actions.