---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Notify workflow activities

# Notify workflow activities {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Notify workflow activities manage calls and SMS messages in Notify.{#c_NotifyActivities__wf-notify-wf-activities-shortdesc}

All Notify workflows that manage a phone
call must run on the notify_call table. Call-related Notify activities can be added only to
workflows where the Table field value is Notify Call \[notify_call\].

You can identify if an outbound call was answered by a human or by an answering machine from
within a Notify workflow by evaluating
the current.is_human variable, such as with an If
workflow activity. This variable is set by the telephony provider when an outbound call is
answered. This variable is always true for inbound calls.  
Note:  
Do not add a Timer activity between multiple Notify activities that interact with active phone calls.  
Important:  
When creating a Notify workflow, set the workflow If condition matches field to -- None --. Notify controls which workflow to run based on the configured number groups.
* **[Join conference call workflow activity](https://www.servicenow.com/docs/UtIQPzG1WSJ2a7_xGectMw)**   
  The Join Conference Call activity connects an incoming or outgoing call to a Notify conference call.
* **[Call workflow activity](https://www.servicenow.com/docs/K2C8oiOKlrHp_DMffyJc0A)**   
  The Call activity makes outbound phone calls using a Notify workflow. This workflow activity can be added to any table.
* **[Send SMS workflow activity](https://www.servicenow.com/docs/KSv9dstjrJbYxQpwo4HX~w)**   
  The send SMS workflow activity to send short text messages using Notify to users' phones. This workflow activity can be added to any table.
* **[Forward call workflow activity](https://www.servicenow.com/docs/~0~hpvTp2VltySqJJNZW0w)**   
  The Forward Call activity forwards a Notify call to an E.164-compliant phone number.
* **[Input workflow activity](https://www.servicenow.com/docs/E0UZyAN3mDmzjRBl4D1q0w)**   
  The Input activity creates a phone menu by presenting a list of options on a Notify call.
* **[Hangup workflow activity](https://www.servicenow.com/docs/qnmf9oykQve7FJsgVzCvyw)**   
  The Hangup activity disconnects an active Notify phone call.
* **[Play workflow activity](https://www.servicenow.com/docs/RuC4fnJt6ZyQnjs2ufN9Bw)**   
  The Play activity plays a sound file on a Notify call.
* **[Record workflow activity](https://www.servicenow.com/docs/ohhaf8nRGcd3~9MvLybyig)**   
  The Record workflow activity records audio from a user on a Notify call.
* **[Reject workflow](https://www.servicenow.com/docs/NkqHwFH8ZMLeVGIyLaQsOg)**   
  The Reject workflow activity rejects an incoming Notify call.
* **[Say workflow activity](https://www.servicenow.com/docs/i1VBaZwPZDcQp1taJxjpBg)**   
  The say workflow activity allows you to play a message, using text to speech, on a Notify call.
* **[Forward to notify client workflow activity](https://www.servicenow.com/docs/~6fE8_1gd2h1tIERBXq8EQ)**   
  The forward to notify client workflow activity connects a phone call to a Notify WebRTC client.
* **[Queue workflow activity](https://www.servicenow.com/docs/gVQ0mCmHOITFuzkL~4GGuQ)**   
  The Queue activity places an active Notify call in a queue.
* **[Notify activity event handlers](https://www.servicenow.com/docs/wmlBMIQY6fbpZ8QSEXQazg)**   
  Notify workflow activities provide JavaScript functions that are invoked automatically when your telephony provider broadcasts certain events.
* **[Creating Notify activities](https://www.servicenow.com/docs/b3ZAbXgV~TziTi79NZCQcA)**   
  Default Notify workflow generally performs a single action, such as initiating a phone call. You can create custom Notify workflow activities to implement more complex functionality.
* **[Notify languages](https://www.servicenow.com/docs/ieajF38p9AfOrOSytD6I_A)**   
  Notify supports multiple languages when using text-to-speech.
* **[Available Notify activity event handlers](https://www.servicenow.com/docs/E9EGKf3albieQdIq9Pm9_Q)**   
  When creating Notify workflow activities, you can use event-handler functions to respond to events from a telephony provider.

**Related concepts**   

* [Using variables in Notify workflow activities](https://www.servicenow.com/docs/kRF0hP7g6KQi9oCTnBI4yg "Certain Notify workflow activities support variable substitution for reading text to callers.")