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sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

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ft:locale :

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ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

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# Authoring a knowledge article in Microsoft Word

# Authoring a knowledge article in Microsoft Word {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Author and access knowledge articles in Microsoft Word by deploying the
Knowledge Management - Add-in for Microsoft Word.

User with contribute access to a knowledge base can open, create, edit, publish, and search for knowledge articles from within the Knowledge Management pane in Microsoft Word. A user with read access to a knowledge base can view the article in Microsoft Word. The Knowledge Management - Add-in for Microsoft Word is available in the online version of Microsoft Word only.

The Knowledge Management - Add-in for Microsoft Word works with applications that are integrated with the online version of Microsoft Word such as Microsoft SharePoint and Microsoft OneDrive.

Consider the following points when using the Knowledge Management - Add-in for Microsoft Word
to maintain knowledge articles:

* The URL is automatically generated for Word documents created in Microsoft SharePoint and Microsoft OneDrive with business accounts only.

  For other applications, account types and custom SharePoint URLs, you must manually enter the URL in the Document URL field on the
  Knowledge form in Microsoft Word. For more information, see [Create a knowledge article in Microsoft Word](https://www.servicenow.com/docs/gjO~OJ_rlyfcVZ_7LMRuRw "Create a knowledge article in Microsoft Word to author and collaborate on content using Word.").
* The conversion time of a knowledge article from a Microsoft Word document depends on the document size.
* Headers and footers corresponding to pages in the Microsoft Word document appear as is in the knowledge article. You can remove headers and footers in the Microsoft word document before creating or updating the knowledge article.

{#knowledge-article-authoring-word__ul_eln_qx4_tlb}  
Note:  
As an admin, you must create a Restricted Caller Access Privileges record for the Microsoft Word add-in to publish a knowledge article content in scoped knowledge bases. For more information, see [Restricted caller access privilege settings](https://www.servicenow.com/docs/access?context=restricted-caller-access-privilege&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US).

## Activation information {#knowledge-article-authoring-word__section_u5h_5q1_2lb}

Activate the Knowledge Management - Add-in for Microsoft Word plugin
(com.snc.knowledge.ms_word) to access knowledge articles from within the Microsoft Word online application. For more information, see [Activate Knowledge Management - Add-in for Microsoft Word](https://www.servicenow.com/docs/Qndmss4Rgvf7~PQ0iRu_KA "Activate the Knowledge Management - Add-in for Microsoft Word plugin (com.snc.knowledge.ms_word) if you have the admin role. This plugin activates related plugins if they are not already installed.").
**Related tasks**   

* [View a knowledge article in Microsoft Word](https://www.servicenow.com/docs/mT~Q6iJLUPxVV7arwdcfSQ "View a knowledge article in Microsoft Word, including the article number, short description, and article content.")
* [Create a knowledge article in Microsoft Word](https://www.servicenow.com/docs/gjO~OJ_rlyfcVZ_7LMRuRw "Create a knowledge article in Microsoft Word to author and collaborate on content using Word.")
* [Edit a knowledge article in Microsoft Word](https://www.servicenow.com/docs/6~Y0NIVlcErqamREKu1rwg "Use Microsoft Word to edit a knowledge article originally created in Microsoft Word.")
* [Publish a knowledge article in Microsoft Word](https://www.servicenow.com/docs/8cFtMUUovDGJ6usd7ctdKA "Use the Word Online application to publish a knowledge article originally created in Microsoft Word to make it available to users.")
* [Configure Knowledge Management - Add-in for Microsoft Word](https://www.servicenow.com/docs/WzvY_Bp3d5rHRBrLMj8FyQ "Configure the Knowledge Management - Add-in for Microsoft Word to author and access knowledge articles in Microsoft Word.")