---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate wrap-up codes with email interactions

# Associate wrap-up codes with email interactions {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Associate wrap-up codes with the email interaction wrap-up configuration so that agents can select them when closing an interaction.

## Before you begin

A wrap-up code must be created. See [Configure wrap-up codes for email interactions](https://www.servicenow.com/docs/bmeaNp~ZTIrNkdXDnpGAuw "Configure internal wrap-up codes that agents use to categorize email interactions when closing them. Wrap-up codes work with both AWA-routed and CCaaS-routed email interactions.").

Role required: admin

## Procedure

1. Navigate to AllInteractionWrap-up configuration.
2. Select **Wrap Up for Email Interactions**.
3. **Note:** If a message appears about the application scope, select **here** to be able to edit the record.
4. Select Codes.
5. From the Available list, select the wrap-up code.
6. Select the arrow (\>) icon to move it to the Selected list.
7. Select Save.
{#associate-wrap-up-codes-email-interactions__steps_czg_pms_33c}

## Result

The configured wrap-up codes are available to agents when closing email interactions.

*[\>]: and then