---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Building a lifecycle event

# Building a lifecycle event {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Lifecycle events enable you to automate the fulfillment of HR cases such as new hire
onboarding.

Each lifecycle event is a collection of activities that often span multiple departments and are
organized into activity sets. To configure a lifecycle event, you must first document the
business process for your event. Next, you must configure all of the supporting components. You
can then configure the lifecycle event and its associated activity sets and activities. Finally,
you configure a corresponding HR service so that the lifecycle event can be requested for
service.  
Note:  
If you are further customizing an existing lifecycle event, follow the configuration tasks as applicable.
1. [Document the lifecycle event process](https://www.servicenow.com/docs/F7ZTfdVvR6zNmZCvglkaqg)  
   Define and document the lifecycle event process. Lifecycle events are generally cross-departmental and require action from different departments.
2. [Configure the supporting components for a lifecycle event](https://www.servicenow.com/docs/XieS18hrIQgp1FEfkaRjKQ)  
   Configure the supporting components for a lifecycle event. Lifecycle events are a collection of activities. For each activity, you must identify and configure the underlying components that support it, such as HR task templates, order guides, catalog items, and HR services. You must also identify and configure the relevant owning groups, activity types, and audience records.
3. [Configure a lifecycle event](https://www.servicenow.com/docs/1_cFQDvF0lbcKPGpqn~Urg)  
   Build a lifecycle event and its associated activity sets and activities with the lifecycle event builder.
4. [Configure an HR service for a lifecycle event](https://www.servicenow.com/docs/F2XbWUzl3MqpVpuOqa3PSg)  
   Create a corresponding HR service so that the lifecycle event can be requested for service. For example, the lifecycle event for New Hire Onboarding has a corresponding HR service also named New Hire Onboarding. When an HR case for that HR service is created, the HR case will be fulfilled by the associated lifecycle event.
5. [Configure an HR service for a journey](https://www.servicenow.com/docs/BnGpZeFejdaOtLV8qkPydQ)  
   Create a corresponding HR service so that the lifecycle event can be requested for service as part of an employee's journey.
6. [Using the Test Activity Sets tool for a lifecycle event activity set](https://www.servicenow.com/docs/q~Gq~e8MUlz0y1CxI~huGw)  
   Use the lifecycle event test tool to thoroughly test a lifecycle event before launching it.

**Related concepts**   

* [Lifecycle Events employee requests](https://www.servicenow.com/docs/q~vONvegE_k8U5oaJfJeQg "You can create and track requests that are opened by users from within Lifecycle Events so that your users don't have to create a new HR case or request. Requests from your users can be either an HR service or a catalog item.")  
**Related tasks**   

* [Clone a lifecycle event](https://www.servicenow.com/docs/EyVGxusO69X7XiF1JEYlGg "Clone a lifecycle event and its associated activity sets and activities with the lifecycle event builder.")
* [Filter lifecycle event activities](https://www.servicenow.com/docs/WTWZRErOSvJ~lazCrKE5xQ "Filter lifecycle event activities by activity type, owning group, audience, and rescind. You can also search for individual activities by name.")
* [Lifecycle event properties](https://www.servicenow.com/docs/AakX0hq_woc0cTl0Lhar7w "Lifecycle event properties control the behavior of lifecycle events. You can set the duration of the activity set closure time in hours.")
* [Support multiple jobs in a lifecycle event](https://www.servicenow.com/docs/CWySaMiOUJdt2bvORgwowg "Use the Jobs table to create lifecycle event cases where you can specify which job the case pertains to.")
* [Configure the UI of the lifecycle event builder](https://www.servicenow.com/docs/8hLGlilA1ipthSrqpR4eqQ "Customize the appearance of the lifecycle event builder. You can change the colors of the different activity types, as well as change the color and size of the activity set columns.")
* [Create an HR case for a lifecycle event](https://www.servicenow.com/docs/RwCC09wk1GLmcLOCDki0Mw "Create a lifecycle event case. A lifecycle event case is an HR case that is fulfilled by a lifecycle event. For example, the HR service for New Hire Onboarding is fulfilled by the lifecycle event for New Hire Onboarding.")