---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Working lifecycle event cases in HR Service Delivery Agent Workspace

# Working lifecycle event cases in HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage lifecycle event cases using HR Service Delivery
Agent Workspace.  
A lifecycle event case is an HR case fulfilled by a lifecycle event. For example, the HR service for New Hire Onboarding fulfills the lifecycle event for New Hire Onboarding.  
Note:  
This section assumes you have Enterprise Onboarding and Transitions activated. For more information, see [Understanding Lifecyle events for enterprise](https://www.servicenow.com/docs/LlqnTZz_~IzMuKj1HTKuxQ "Use Lifecyle events for enterprise to automate the fulfillment of employee lifecycle events such as new hire onboarding, offboarding, relocation, promotion, parental leave, and more. Lifecycle events are a collection of activities organized into activity sets to comprise an employee experience.").

## List lifecycle event cases using HR Service Delivery
Agent Workspace {#ariaid-title2}

You can show all lifecycle event cases by using lists.

### Before you begin

Role required: sn_hr_le.case_writer

### Procedure

1. Navigate to AllHR Case ManagementHR Agent Workspace.
2. Select the ![HR Agent Workspace - Lists icon]() Lists icon.
3. Select Lifecycle Events.
4. Select Lifecycle Events Cases.  

## Create a lifecycle event case using HR Service Delivery
Agent Workspace {#ariaid-title3}

There are multiple ways to create a Lifecycle Event case.

### Before you begin

Role required: sn_hr_le.case_writer

### Procedure

1. Navigate to AllHR Case ManagementHR Agent Workspace.
2. From the HR Service Delivery Agent Workspace landing page, select the ![HR Agent Workspace - Add New icon]() Add New icon.
3. Select HR Case.
4. From the Lifecycle Events Cases list, select the ![HR Agent Workspace - Add New icon]() Add New icon or the New button.  
5. Enter an employee name or case number.  
6. Verify that the employee is the correct person for the case.  
7. Enter New Hire Onboarding in the HR service field.
8. Select Create Case.
9. Select Ready for Work.  
   The State changes to Ready. In the Details section, the Assignment group and Assigned to fields populate based on your case assignment rules or HR case template. For more information, see [Assignment and matching rules in HR](https://www.servicenow.com/docs/qdAZp0jSsExjvFfNzPqMmw "The base system uses the automatic case assignment feature to assign an HR case to an agent. It attempts to assign an agent with the least number of cases assigned, has the skills required by the case, and matches the location of the subject person.") and [HR templates](https://www.servicenow.com/docs/hqzzIxAG~gCAAxKQHCp9ow "HR templates allow you to automatically populate fields on an HR case or task form. You can configure HR templates for HR services, HR catalog items, HR service activities, and lifecycle event activities.").

## View activity set status in HR Service Delivery
Agent Workspace {#ariaid-title4}

Monitor the status of a lifecycle event case with the Activity Set Status tab. You can also monitor the state of each activity set and
activities in a lifecycle event case.

### Before you begin

Role required: sn_hr_le.case_writer

### Procedure

1. Navigate to AllHR Case ManagementHR Agent Workspace.
2. Locate and display a lifecycle event case that is in progress.  
   For more information, see [List lifecycle event cases using HR Service Delivery Agent Workspace](https://www.servicenow.com/docs/mQc3CWpbCpoD5eFxDWWdTg#agent-ws-hr-list-le-cases "You can show all lifecycle event cases by using lists.").
3. Select the Activity Set Status tab.
4. Select Activity Set Status.  

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