--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Care Team Operations for Environmental Services release notes # Care Team Operations for Environmental Services release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Care Team Operations for Environmental Services release notes The Care Team Operations for Environmental Services application in ServiceNow supports healthcare operations by providing case types to report and fulfill facilities-related issues. The Australia release introduces enhancements focused on conversational AI capabilities, security improvements, and administrative controls to improve case creation and request handling for healthcare support departments. Show full answer Show less ## Key Features * **Conversational Case Creation:** Users can create support requests conversationally using Now Assist in the Virtual Agent available in both Care Team Portal and Care Team Mobile. The system clarifies and validates requests through AI agents specialized in case intake and creation. * **AI Voice Agent:** The Case Creation AI voice agent enables care team members to create cases via phone conversations, enhancing accessibility and ease of reporting. Note that this requires the specific Care Team Operations plugin for the relevant request type. * **Security Enhancements:** The Australia release strengthens instance security by introducing granular control over read-only fields on the ServiceNow AI Platform. A new "readonlyoption" field allows for strict or modifiable read-only settings, maintaining backward compatibility while improving data protection. * **Role-Based Task Completion:** Feature administrators can now complete certain tasks previously restricted to broader administrator roles, streamlining operational workflows. * **ServiceNow AI Platform Licensing Tiers:** The release introduces three licensing tiers (Foundation, Advanced, Prime) offering varying AI capabilities, including insights, productivity boosts, and autonomous AI workflows, enabling customers to select the level appropriate to their needs. ## Activation and Upgrade Information Care Team Operations for Environmental Services is available for installation from the ServiceNow Store. Customers should review activation requirements and upgrade considerations, especially regarding the new read-only field security options to adjust configurations as needed. Detailed technical guidance is available in ServiceNow knowledge articles. ## Related Applications * **Healthcare Operations Core:** Provides the foundational framework for Care Team Operations, enabling automation and integration with supporting hospital service departments. * **Care Team Mobile:** Offers a mobile interface for hospital care teams to report issues efficiently to support departments, complementing the Environmental Services application. The ServiceNow® Care Team Operations for Environmental Services application contains case types to report and fulfill facilities issues as part of Healthcare Operations. Care Team Operations for Environmental Services was enhanced and updated in the Australia release. ## Care Team Operations for Environmental Services highlights for the Australia release {#cto-environmental-services-rn__cto-environmental-services-rn-highlights} * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Care Team Operations for Environmental Services has received security enhancements in the Australia release. {#cto-environmental-services-rn__ul_spk_kz4_53c} See [Care Team Operations for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-landing&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) for more information.{#cto-environmental-services-rn__cto-environmental-services-rn-highlights-2} Important: Care Team Operations for Environmental Services is available in the ServiceNow Store. For details, see the Activation information section of these release notes. ## Important information for upgrading Care Team Operations for Environmental Services to Australia {#cto-environmental-services-rn__cto-environmental-services-rn-upgrade-info} The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&version=australia&pubname=australia-platform-administration&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. ## Care Team Operations for Environmental Services features {#cto-environmental-services-rn__cto-environmental-services-rn-new-features} [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. **[Australia Patch 1](https://www.servicenow.com/docs/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")** [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#cto-environmental-services-rn__ul_pgy_j1t_r3c} Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. ## Activation information {#cto-environmental-services-rn__cto-environmental-services-rn-activation} Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cto-environmental-services-rn__cto-environmental-services-rn-activation-1} ## Related ServiceNow applications and features {#cto-environmental-services-rn__cto-environmental-services-rn-related-apps} [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) : ServiceNow® Healthcare Operations Core provides the foundation for Care Team Operations and enables hospitals to streamline and automate their operations by integrating with supporting service departments. [Care Team Mobile](https://www.servicenow.com/docs/access?context=care-team-mobile-landing&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) : ServiceNow® Care Team Mobile provides a mobile experience for hospital care teams to report issues to support departments.