---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Healthcare and Life Sciences Service Management Core release notes

# Healthcare and Life Sciences Service Management Core release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Healthcare and Life Sciences Service Management Core application delivers a seamless digital experience for your users and streamline healthcare operations with automated processes. Healthcare and Life Sciences Service Management Core was enhanced and updated in the Australia release.

## Healthcare and Life Sciences Service Management Core highlights for the Australia release {#hcls-core-rn__hcls-core-rn-highlights}

Healthcare and Life Sciences Service Management Core has received security enhancements in the Australia release.{#hcls-core-rn__hcls-core-rn-highlights-1}

See [Healthcare and Life Sciences Service Management](https://www.servicenow.com/docs/access?context=hcls-service-mgmt-overview&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) for more information.{#hcls-core-rn__hcls-core-rn-highlights-2}
Important:  
Healthcare and Life Sciences Service Management Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Important information for upgrading Healthcare and Life Sciences Service Management Core to Australia {#hcls-core-rn__hcls-core-rn-upgrade-info}

The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&version=australia&pubname=australia-platform-administration&ft:locale=en-US).{#hcls-core-rn__hcls-core-rn-upgrade-info-1}

If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.{#hcls-core-rn__hcls-core-rn-upgrade-info-2}

## Activation information {#hcls-core-rn__hcls-core-rn-activation}

Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#hcls-core-rn__hcls-core-rn-activation-1}

## Related ServiceNow applications and features {#hcls-core-rn__hcls-core-rn-related-apps}

[Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US)
:   ServiceNow®
    Healthcare Operations Core provides the foundation for Care Team Operations and enables hospitals to streamline and automate their operations by integrating with supporting service departments.