---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# AI Search release notes

# AI Search release notes {#ariaid-title1}

Release version: Australia  
Updated September 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read  
The ServiceNow®
AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. See the following sections for release notes by version.

## About AI Search {#ai-search-rn__ai-search-release-notes-about}

* Index and search text and attachments from ServiceNow AI Platform tables and external document repositories.
* Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections.
* Semantic vector search and hybrid search modes find results that match the intent and context of your search.
* Genius Results highlight the best answers for a search query and provide immediate access to relevant actions.
* Content security preserves user access permissions for your searchable content.
{#ai-search-rn__ul_bnc_bbq_zjc}

See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) for more information.{#ai-search-rn__ai-search-release-notes-about-2}

## Activation and other requirements {#ai-search-rn__ai-search-release-notes-requirements-activation}

Activation information{#ai-search-rn__ai-search-release-notes-activation-info}
:   AI Search is a ServiceNow AI Platform feature that is active by default.{#ai-search-rn__ai-search-release-notes-requirements-info-1}
{#ai-search-rn__ai-search-release-notes-requirements-info-1}

Browser requirements{#ai-search-rn__ai-search-release-notes-browser-info}
:   For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn't support Internet Explorer.{#ai-search-rn__ai-search-release-notes-requirements-browser-1}
{#ai-search-rn__ai-search-release-notes-requirements-browser-1}{#ai-search-rn__ai-search-release-notes-activation-details}

## Accessibility and localization {#ai-search-rn__ai-search-release-notes-accessibility-localization}

Localization information{#ai-search-rn__ai-search-release-notes-l10n-info}
:   AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support for AI Search](https://www.servicenow.com/docs/access?context=international-language-support-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).{#ai-search-rn__ai-search-release-notes-localization-1}
{#ai-search-rn__ai-search-release-notes-localization-1}{#ai-search-rn__ai-search-release-notes-a11y-l10n-details}

## Australia Patch 7 {#ariaid-title2}

The Australia Patch 7 release adds the option to display search suggestions and search result titles as links that you can open in new browser tabs.

### What's new {#ai-search-rn-2026-10__ai-search-rn-2026-10-new}

[Display search suggestion links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-suggestion-links-standard-html-anchors&version=australia&pubname=australia-platform-administration&ft:locale=en-US){#ai-search-rn-2026-10__ai-search-rn-2026-10-new-feature-1}
:   Preserve your search state in portal search and global/workspace search by configuring display of search suggestion links as standard HTML anchors. With this setting configured, you can open search suggestions in new
    browser tabs using your browser's native right-click or long-press functionality.

[Display search result title links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-result-links-standard-html-anchors&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Preserve your search state in portal search and global/workspace search by configuring display of search result title links as standard HTML anchors. With this setting configured, you can open search results in new
    browser tabs using your browser's native right-click or long-press functionality.
{#ai-search-rn-2026-10__ai-search-rn-2026-10-new-list}

## Australia Patch 6 {#ariaid-title3}

The ServiceNow®
AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. AI Search was enhanced and updated in the Australia release.

### What's new {#ai-search-rn-2026-09__ai-search-rn-new-features}

[ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:
    ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Name changes include but aren't limited to:

    * Now Assist in AI Search is now ServiceNow Otto for AI Search.
    * Now Assist Action Genius Results are now Action Genius Results.
    * Now Assist Q\&A Genius Results are now Knowledge base article Genius Results.
    * Now Assist Multi-Content Response Genius Results are now Summary Genius Results.
    {#ai-search-rn-2026-09__ul_is1_clv_kkc}

[MCP Server Console](https://www.servicenow.com/docs/access?context=mcp-platform-manager-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

:   AI Search capabilities are now available through the Model Context Protocol (MCP) Search tool category.

{#ai-search-rn-2026-09__ai-search-rn-new-features-1}

## Australia Patch 5 {#ariaid-title4}

The ServiceNow®
AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. AI Search was enhanced and updated in the Australia release.

### What's new {#ai-search-rn-2026-08__ai-search-rn-new-features}

[Generate multi-content synthesized responses](https://www.servicenow.com/docs/access?context=generate-multi-content-synthesized-sources&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   AI Search can now use multi-source synthesis to gather and combine information from any indexed source in your system.
{#ai-search-rn-2026-08__ai-search-rn-new-features-1}

## Australia Patch 3 {#ariaid-title5}

The ServiceNow®
AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. AI Search was enhanced and updated in the Australia release.

### What's new {#ai-search-rn-2026-06__ai-search-rn-new-features}

[Multimodal captioning for attachments](https://www.servicenow.com/docs/access?context=activate-multimodal-captioning&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Multimodal captioning automatically generates searchable descriptive captions for images, tables, charts, and other visual elements in indexed attachments. Find attachments by searching for keywords from generated
    captions.
{#ai-search-rn-2026-06__ai-search-rn-new-features-1}

### Plugin information

New plugins

:   The following plugins are new in Australia:

    Platform Multimodal Service (com.glide.platform_mm_service): Integrates with the multimodal service backend to provide automatic generation of searchable descriptive captions for
    images, tables, charts, and other visual elements in attachment files indexed for search. This plugin is available beginning with the [Australia Patch 3](https://www.servicenow.com/docs/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.") release.{#ai-search-rn-2026-06__ai-search-rn-new-plugin}

## Australia Early Availability {#ariaid-title6}

The Australia Early Availability release adds hybrid search, the ability to configure AI Search as the source for Ask ServiceNow Otto® suggestions, support for Summary Genius Results in global and workspace search, a granular admin role change for Search Suggestions, and a refreshed and updated Search Preview UI.

### What's new {#ai-search-rn-2026-04__ai-search-rn-new-features}

[Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Beginning with Now Assist in AI Search 15.0, administrators on instances with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches.

[Configure AI Search as the source for Ask ServiceNow Otto® suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

:   Admins can configure the system to use AI Search as the source for Ask ServiceNow Otto® suggestions in enhanced chat. Making this change activates suggestion term highlighting in Ask ServiceNow Otto® and provides improvements such as wildcard searching and lemmatization for suggestions.

{#ai-search-rn-2026-04__ai-search-rn-new-features-1}

### What's changed {#ai-search-rn-2026-04__ai-search-rn-changed-features}

[Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   If you have ServiceNow Otto for AI Search installed, ServiceNow Otto® Summary Genius Results are supported in global and workspace search. Activating ServiceNow Otto® Summary Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from
    Summary Genius Results. Virtual Agent topic citations from ServiceNow Otto® Summary Genius Result answers in global or workspace search open the selected topic in the ServiceNow Otto® panel so the user can continue their conversation on that topic.

[Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Search administrators with the ais_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access.

[Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the
    new Summary, Genius Results, Details, and Profile admin tools.
{#ai-search-rn-2026-04__ai-search-rn-changed-features-1}