---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Performance Analytics release notes

# Performance Analytics release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Performance Analytics release notes - Australia Release

The ServiceNow® Performance Analytics application is an in-platform solution designed to help organizations set, track, and analyze progress toward business goals.
The Australia release introduces significant enhancements focused on the newer Data Snapshots indicator architecture, which requires RaptorDB Professional.
These updates improve data granularity, indicator creation flexibility, and real-time tracking capabilities.
Show full answer Show less  

## Key Features

* **Create New Data Snapshots Indicators:** You can now create data snapshots indicators and their sources directly, rather than enabling snapshots only on existing indicators. This allows unlimited breakdowns beyond the previous two-level limit and supports automated or formula indicators with familiar access controls.
* **Intraday Tracking:** Track process changes at a granular level such as shifts or per-minute intervals using business calendars with intraday periods. This enables monitoring of ongoing shifts without waiting for end-of-day data processing.
* **Enhanced KPI Details Exploration:** KPI Details now supports native data snapshots indicators, offering features like flexible filtering by breakdown or aggregation, hierarchical roll-ups, customizable score formats, and direct alert subscriptions on targets and thresholds.
* **Live Data Trend Visualization:** View accumulating scores and trends for incomplete collection periods in data snapshots indicators and visualizations, providing real-time insight as data is collected.
* **Improved Data Mining and Activation:** Data mining handles large record volumes efficiently and manages data gaps automatically. Activation of snapshots indicators is enhanced to avoid errors related to record volume or scripted breakdowns, with clearer failure messages.
* **Automatic Installation:** Data Snapshots plugin is automatically installed on eligible instances with Australia Patch 3 or later when using RaptorDB Professional. For domain-separated instances, the feature is installed but disabled by default.

## Changes and Deprecations

* The Dashboard Visualization tab in KPI Composer is no longer supported, though existing visualizations remain accessible.
* The Analytics Hub has been replaced by KPI Details; attempts to access the Analytics Hub redirect to KPI Details.

## Activation Information

Complimentary Performance Analytics for Incident Management is enabled by default but limits the creation of indicators and breakdowns. Full Performance Analytics features require a subscription and activation of the corresponding Premium plugin.

## Related Applications

* **Platform Analytics Experience:** Provides a unified interface for data consumption across all Platform Analytics products, including Performance Analytics.
* **Process Mining:** Helps analyze and optimize business processes and can be used alongside Platform Analytics for enhanced indicator data source optimization.  
The ServiceNow® 
 Performance Analytics application is an in-platform process optimization solution. It enables
 organizations to set, track, and analyze progress toward goals. Performance Analytics was enhanced
 and updated in the Australia release.

## Performance Analytics highlights for the Australia release {#performance-analytics-rn__performance-analytics-rn-highlights}

Note:  
The highlights for this release all refer to the newer Data Snapshots indicator architecture, which requires RaptorDB Professional.

* Create new Data snapshots indicators with unlimited breakdowns. Previously you could convert only existing indicators. These indicators are supported in Data Visualizations and in KPI Details.
* Track intraday changes with indicators such as changes between shifts. You can track changes in shifts that are still in progress, with data retrieved down to the minute level.
* View scores as they accumulate throughout the day without having to wait for end-of-day processing.
* When exploring a Data snapshots indicator with KPI Details, customizable score formats, apply flexible breakdowns and aggregation periods, direct alert subscriptions for targets and thresholds, and apply hierarchical roll-ups for breakdowns.
{#performance-analytics-rn__ul_bpd_rqw_bnb}

See [Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) for more information.{#performance-analytics-rn__performance-analytics-rn-highlights-2}

## New in the Australia release {#performance-analytics-rn__performance-analytics-rn-new-features}

[Create data snapshots indicators](https://www.servicenow.com/docs/access?context=create-ds-automated-indicator&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
:   Create data snapshots indicators and their sources rather than being able to enable data snapshots only on existing indicators. Benefit from the simplicity of data snapshots indicators, including the escape from the
    two-level breakdown limit. You can create either automated or formula indicators. Access control for these indicator is the same as for classic Performance Analytics indicators.

[Create intraday indicators](https://www.servicenow.com/docs/access?context=create-ds-source&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
:   Track process changes at a more granular level than daily, such as by work shift. Data snapshots indicator sources support business calendars with intraday periods, which can be as short as per minute.

## Changed in this release {#performance-analytics-rn__performance-analytics-rn-changed-features}

[Explore native data snapshots indicators with KPI Details](https://www.servicenow.com/docs/access?context=kpi-details-targets&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
:   KPI Details supports data snapshots indicators that you create, not only those that are enabled from classic indicators. The following features have been created for or extended to native data snapshots indicators:

    * Subscriptions for alerts on targets and thresholds, which can be set from the targets and thresholds panels
    * Adjustable filtering by breakdown, calendar, or time series aggregation
    * Hierarchical breakdowns, with scores rolled up to parent elements
    * Customizable score formatting options, such as precision and abbreviation
    {#performance-analytics-rn__ul_ujy_1lp_qhc}

[View data trends in data snapshots as data accumulates](https://www.servicenow.com/docs/access?context=create-ds-automated-indicator&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
:   When you select a field by which to trend a data snapshots automated indicator, you have the option to show the trend for incomplete collection periods. This feature shows the trend as it develops for live data without
    having to wait for the end of the collection period. You can set this behavior either on the automated data snapshot indicator record or in a time series data visualization for a data snapshot indicator.

[Collect data snapshots scores with confidence](https://www.servicenow.com/docs/access?context=tables-unlimited-breakdowns&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)

:   Data mining for data snapshots scores has the following improvements:

    * Collect scores for tables with any volume of records.
    * The system accurately and automatically handles data gaps when data mining is turned off.
    * You are warned of the implications before you manually disable data mining (score collection).
    {#performance-analytics-rn__ul_pmg_mxp_qhc}

[Activate data snapshots in more cases and with better information](https://www.servicenow.com/docs/access?context=activate-unlimited-breakdowns&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
:
    * Activate indicators without active data collector jobs.
    * Activate indicators regardless of underlying record volume. For example, the INSERT_VOLUME_EXCEEDED error no longer occurs.
    * If the activation fails because of scripted breakdowns, the scripted breakdowns are listed in the failure message.
    * Generic parsing errors have been rewritten into specific, categorized messages.
    {#performance-analytics-rn__ul_jtg_m1q_qhc}

[Data snapshots automatically installed on eligible instances](https://www.servicenow.com/docs/access?context=limitations-mlb&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
:   If you have Australia Patch 3 or later, the Data snapshots plugin is installed automatically if you have RaptorDB Professional. If your instance is also domain separated, the Data snapshots feature is installed but disabled.{#performance-analytics-rn__patch-rn-ap3-1}

## Deprecated features {#performance-analytics-rn__performance-analytics-rn-deprecations}

* The Dashboard Visualization tab in KPI Composer is no longer supported. Existing data visualization tabs remain.
* The Analytics Hub has been replaced by KPI Details. Attempts to open the Analytics Hub are redirected to KPI Details.
{#performance-analytics-rn__ul_sfs_1rh_rkb}

## Activation information {#performance-analytics-rn__performance-analytics-rn-activation}

Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application.{#performance-analytics-rn__performance-analytics-rn-activation-1}

The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches your subscription. For details, see [Activating your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).{#performance-analytics-rn__performance-analytics-rn-activation-2}

## Related ServiceNow applications and features {#performance-analytics-rn__performance-analytics-rn-related-apps}

[Platform Analytics experience](https://www.servicenow.com/docs/access?context=par-workspace&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
:   The ServiceNow®
    Platform Analytics experience provides a single center for consuming the data from all Platform Analytics products, including Performance Analytics.

[Process Mining](https://www.servicenow.com/docs/access?context=process-mining&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
:   Process Mining helps analysts and process owners quickly analyze and optimize their business processes. Use Process Mining with Platform Analytics insights to optimize your indicator data sources.