--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Knowledge Graph release notes # Knowledge Graph release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Knowledge Graph release notes The ServiceNow® Knowledge Graph application enables customers to create and manage Knowledge Graph schemas that integrate with Virtual Agent and other ServiceNow AI capabilities. The Australia release brings significant enhancements that improve query building, tagging, and natural language processing for Configuration Item (CI) relationships within the CMDB. Show full answer Show less ## Key Features * **Visual Graph Query Builder:** Customers can now build and run Knowledge Graph queries visually without coding. This interface simplifies exploring entities, relationships, and applying filters, making it easier to generate and save complex queries. * **Natural Language CI Relationship Queries:** Enables users to ask natural language questions about Configuration Items and their dependencies, such as services, servers, and databases, without writing queries or navigating CMDB tables manually. * **Enhanced Tagging Capabilities:** The Knowledge Graph landing page now includes a dedicated tagging section for creating, editing, and managing tags. Tagging has been improved to support table and column synonyms, as well as data and column filters, which enhance the accuracy of natural language queries. * **AI Instructions in Tagging:** Users can add AI instructions at the node, property, and edge levels when creating tags, providing richer business context to natural language queries. * **Support for GlideList References:** Queries can now handle GlideList references, broadening query capabilities. * **Interactive Guided Tour for Admins:** A step-by-step guided tour helps administrators understand and configure key features effectively. * **UI Improvements:** The addition of a new Query Builder section on the Knowledge Graph Designer landing page enhances usability and accessibility. ## Activation and Related Applications Knowledge Graph is included as a ServiceNow AI Platform feature and is active upon installation by default. It is available through the ServiceNow Store. Related ServiceNow AI applications include: * **AI Admin Hub:** Enhances productivity with generative AI for conversational and proactive experiences. * **ServiceNow Otto for AI Search:** Combines search with generative AI to provide actionable summaries in response to user queries. * **ServiceNow Otto for Virtual Agent:** Empowers employees and customers to self-serve using AI-powered, prebuilt conversations in a messaging interface. The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release. ## Knowledge Graph highlights for the Australia release {#knowledge-graph-rn__knowledge-graph-rn-highlights} [Australia Patch 5](https://www.servicenow.com/docs/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.") * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. {#knowledge-graph-rn__ul_hzd_xdv_ckc} [Australia Patch 4](https://www.servicenow.com/docs/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.") * Knowledge Graph now supports queries with Glidelist references. {#knowledge-graph-rn__ul_m2y_1yg_vjc} [Australia Patch 1](https://www.servicenow.com/docs/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.") * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. {#knowledge-graph-rn__ul_hxj_cdl_33c} See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information.{#knowledge-graph-rn__knowledge-graph-rn-highlights-2} Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## New in the Australia release {#knowledge-graph-rn__knowledge-graph-rn-new-features} : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Configuration item relationships and Knowledge Graph](https://www.servicenow.com/docs/access?context=ci-relationships-knowledge-graph&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Enables users to ask natural language questions about how services, servers, databases, and other CIs relate to one another without writing queries or navigating CMDB tables directly. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. ## UI changes {#knowledge-graph-rn__knowledge-graph-rn-ui-changes} : New Query Builder section on Knowledge Graph Designer landing page. You can also directly access it from the main menu. [Create Knowledge Graph tag](https://www.servicenow.com/docs/access?context=create-knowledge-graph-tags&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The new option to add AI instructions at node, property, and edge level when creating a tag, gives more business context to natural language queries. ## Activation information {#knowledge-graph-rn__knowledge-graph-rn-activation} Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default.{#knowledge-graph-rn__knowledge-graph-rn-activation-1} ## Related ServiceNow applications and features {#knowledge-graph-rn__knowledge-graph-rn-related-apps} [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : ServiceNow®AI Admin Hub uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences. [ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) : The ServiceNow Otto for AI Search application combines the power of search with the Now LLM Service generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant Knowledge articles. [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) : Unlock your enterprise productivity with ServiceNow Otto for Virtual Agent. Increase deflections by empowering your employees and customer to serve themselves using a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence.