Complete work orders on Mobile Agent

Field service agents and managers use the ServiceNow Agent mobile application to manage their field service tasks from anywhere.

• Time Sheets in Mobile Agent
  You can access and manage your time sheets from a mobile device.
• Personal events in Mobile Agent
  Field service agents can view events and create and edit personal events in the Mobile Agent.
• Create a task on Mobile Agent
  As an agent, create work order tasks using the ServiceNow Agent application.
• Prioritizing on Mobile Agent
  Accept or reject tasks, assign tasks to yourself and plan your schedule for the day, view task details, schedule, and task location, or close a work order task using your mobile application.
• Tracking your location on Mobile Agent
  Use location tracking so that you can keep a record of your location, either for a defined period of time or while you perform tasks.
• Inventory on Mobile Agent
  Field service agents can locate, request, and transfer parts from other agents or warehouses for the current and future work order tasks.
• Equipment on Mobile Agent
  Check in, check out, or report broken equipment using the My Equipment applet in the Mobile Agent.
• Field Service Contractor for mobile
  Managers and agents of contractor companies can use the Field Service Contractor for mobile application to view and manage the work order tasks assigned to them.
• Crew on Mobile Agent
  Add equipment or members to your crew using the Now® Mobile Agent application.
• Push notifications on Mobile Agent
  Assign tasks and send reminders to Field Service agents using push notifications.
• Start a Sidebar discussion on the Now Mobile Agent application
  Create and view Sidebar discussions on the Mobile Agent application.
• Job site maps on Mobile Agent
  View a map of the job site and get directions to the specific on-site location.
• Linear assets on Mobile Agent
  Manage work order tasks for linear assets to ensure efficient and effective maintenance and inspection processes.
• Playbooks on Mobile Agent
  Playbooks for the Now Mobile Agent application provide a guided experience for completing work order tasks on a mobile device.
• Virtual Conferencing on Mobile Agent
  Initiate a conference call from your native mobile application with the help of Field Service Management Virtual Conferencing Integration.
• Knowledge articles on Mobile Agent
  Search relevant information from knowledge articles and see when your team members are on-site and if they are on schedule.
• Working offline on Mobile Agent
  When you are at a task site that doesn't have an internet connection, you can work on field service tasks, record time, track asset usage, create part requirements, and complete work orders and tasks using the Now Mobile Agent application.
• Closing tasks on Mobile Agent
  A work order is automatically closed when all work order tasks associated with it have been closed.

Related tasks

• Configure the Now Mobile Agent application