Supporting information for ServiceNow Otto for Operational Sustainability Management

  • Release version: Yokohama
  • Updated September 22, 2025
  • 1 minute to read

    • Get a quick overview of the important information that is related to the ServiceNow Otto for Operational Sustainability application.

    Supported versions

    ServiceNow Otto for Operational Sustainability is supported starting from the Yokohama patch 6 release.

    Supported user interfaces

    The ServiceNow Otto for Operational Sustainability application skill Document Intelligence for Utility Invoices can be accessed on Operational Sustainability Workspace.

    Application information

    Activate the ServiceNow Otto for Operational Sustainability store app Environmental, Social, Governance Management and ServiceNow Otto for Operational Sustainability plugin (com.sn_esg_gen_ai) to use the skills and agentic workflows.

    This store app has the following dependencies:
    • Now Assist Platform
    • Environmental, Social, Governance Management

    For more information, see Configure ServiceNow Otto for Operational Sustainability (formerly ESG).