---
sourceDocument: Zurich Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/order-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Add a header discount

# Add a header discount to an order {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Apply a percentage-based discount to an order. You can apply it to the entire order or specific line item types. The order line items automatically inherit the designated discount percentage as a manual adjustment on the
order line level.

## Before you begin

Role required: sn_ind_tmt_orm.order_agent

## About this task

You can only add discounts to a quote while the quote is being crafted. Once the quote is approved or closed, discounts are no longer available.

## Procedure

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Customer OrdersAll.
4. Select your order.
5. Select the More Actions icon ![]() and select Apply header discount.
6. In the Order header discount window, select how to apply the discount:
   * Apply discount to all order lines: Apply discounts for the entire order, including all order lines.
   * Retain existing line-level manual adjustments and discount remaining lines: Apply discounts to all the order line items except those with manual price adjustments.
   {#add-header-discount-to-an-order__choices_arc_wh1_tgc}
7. In the Order header discount % field, enter the discount percentage.  
   Note:  
   You can't enter a negative percentage or a percentage higher than 100%.
8. Select Apply.

## What to do next

[Review and submit a product or service order in Order Management](https://www.servicenow.com/docs/BrftkHp0AQkiZeBEQzoxZA "Review all the order line items as the next step in the process to create a product order. Edit the order details as needed before submitting it for fulfillment approval.")

*[\>]: and then