Publisher optimizations for Microsoft

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Publisher optimizations for Microsoft IT Asset Management

    This guide provides insights into optimizing Microsoft licensing through the Software Asset Management (SAM) Professional for Microsoft plugin on ServiceNow. Customers can access recommended licensing optimizations by activating the plugin and installing the Software Asset Management - SaaS License Management Integrations application from the ServiceNow Store.

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    Key Features

    • Subscription Details: View active, inactive, and unassigned Microsoft 365 and Office 365 subscriptions along with their details by selecting specific data points.
    • Potential Savings Reports: Analyze potential monthly savings based on recommended downgrades and consolidate candidates for Microsoft 365 and Office 365 licenses.
    • Optimization Recommendations: Identify licenses that can be downgraded or reclaimed, along with specific downgrade options from various Microsoft 365 license tiers.
    • License Optimization Summary: Access cost-saving opportunities for Windows Server licenses by reviewing recommended optimizations and associated savings.

    Key Outcomes

    By utilizing these features, ServiceNow customers can effectively manage their Microsoft licenses, optimize costs, and ensure compliance. Customers can expect to identify unassigned licenses, potential savings through downgrades, and detailed insights into their subscription statuses, leading to more informed decision-making regarding software asset management.

    View licensing optimizations for Microsoft by selecting Microsoft from the Publisher drop-down list.

    Important:
    To view the recommended licensing optimizations for Microsoft, you must activate the Software Asset Management Professional for Microsoft plugin (com.snc.samp.microsoft) on your ServiceNow® instance. In addition, you must request and install the Software Asset Management - SaaS License Management Integrations application from the ServiceNow Store.
    Report Source Description
    Microsoft 365 subscription details
    • Active and inactive subscriptions: Software Subscriptions [samp_sw_subscription]
    • Unassigned subscriptions: Purchased Subscription Details [samp_purchased_subscription_details]

    Number of active, inactive, and unassigned user subscription details for Microsoft 365, Office 365, and Power BI products, which are grouped by software models.

    Select a data point to view more details about the user subscriptions for a software model.
    • Select the Active subscriptions bar to view the active user subscriptions, where the last activity date is equal to or less than 90 days.
    • Select the Inactive subscriptions bar to view the inactive subscriptions, where the last activity date is empty or was before 90 days.
    • Select the Unassigned subscriptions bar to view the number of available rights or user subscriptions that are unassigned.
    Microsoft 365 potential savings by type Removal Candidate

    [samp_sw_reclamation_candidate]

    Potential monthly savings for your Microsoft 365 and Office 365 licenses that are based on recommended downgrade, double license, and consolidate candidates. This report displays potential savings for the last 12 months.

    Select any bar to view more details about the recommended downgrade or dual license candidates for a given month.
    • Select the Downgrades bar to view the list of candidates that can be downgraded to a previous version of Microsoft 365 and Office 365.
    • Select the Double Licensed Users bar to view the list of candidates with both Microsoft 365 and its applications (Office 365, Enterprise Mobility+Security (EMS), Windows) subscriptions.
    • Select the Consolidate bar to view the list of Microsoft 365 consolidate subscriptions reclamation candidates.
    Microsoft 365 optimization recommendations Removal Candidate

    [samp_sw_reclamation_candidate]

    Number of licenses per month that can be downgraded or reclaimed based on recommended downgrade, dual license candidates. This report displays data for the last 12 months.

    Select any bar to view more details and act on the recommended downgrade, double licensed, or consolidate candidates for a given month.
    • Select the Downgrades from Office 365 E5 to E3 bar to view the list of candidates that can be downgraded from Office 365 E5 to Office 365 E3. Select a candidate from the list to downgrade the associated license.
    • Select the Downgrades from Office 365 E3 to E1 bar to view the list of candidates that can be downgraded from Office 365 E3 to Office 365 E1. Select a candidate from the list to downgrade the associated license.
    • Select the Downgrades from Microsoft 365 E5 to E3 bar to view the list of candidates that can be downgraded from Microsoft 365 E5 to Microsoft 365 E3.
    • Select theDowngrades from Microsoft 365 E3 to F3 bar to view the list of candidates that can be downgraded from Microsoft 365 E3 to Microsoft 365 F3.
    • Select the Consolidate bar to view the list of consolidated Microsoft 365 optimization candidates.
    Potential savings by optimizing licenses Potential Savings by Optimizing Licenses

    [samp_license_optimization_summary]

    		 Potential cost savings for licenses on your physical hosts and clusters that are based on recommended license optimizations.
    Note:
    This report is available only for Microsoft Windows Server licenses.
    Select the report to view details about the recommended license optimizations and associated cost savings for each host or cluster. License optimizations include the recommended license, recommended rights, and recommended spending.
    Microsoft 365 portal available subscription details Purchased Subscription Details

    [samp_purchased_subscription_details]

    		 Number of licenses that are available on the Microsoft portal per subscription.

    Select a bar to view details about the purchased subscription details such as software model, product, purchased rights, assigned rights, available rights, and subscription profile.