Improve resource usage with Business hours

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Improve Resource Usage with Business Hours IT Asset Management

    This feature enables ServiceNow customers to enhance resource utilization and lower cloud expenses by managing resources according to defined business hours. Customers can leverage the Business Hours recommendation page to oversee and configure operations effectively.

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    Key Features

    • Manage Business Hours Processes: Customers can define or update business hours settings, ensuring that resources operate only during specified times.
    • Potential Savings Analysis: The system provides insights into potential savings categorized by service categories (e.g., Compute, Database) and change groups (e.g., Change Management, Application Development).
    • Resource Status Tracking: Customers can view resources that are candidates for business hours enforcement, as well as those that have been excluded or failed.
    • Business Hours Configuration: Users can create a business hours schedule and establish policies that identify underutilized resources, helping to automate power management.

    Key Outcomes

    By implementing business hours operations, customers can anticipate:

    • Significant reductions in cloud spending through optimized resource usage.
    • Streamlined management of resource operations, enhancing efficiency.
    • Automated enforcement of policies that ensure resources are powered off when not in use.

    Ultimately, this functionality supports better financial management and operational efficiency in cloud resource handling. Customers can expect to see the financial impact reflected in their monthly savings as they apply recommended changes.

    Improve resource usage and reduce your cloud spend by running resources during the specified business hours.

    Use the Business hours recommendation page to:
    Business hours recommendations in Cloud Cost Management Workspace.
    Chart Description
    Total potential savings by service category Total savings to expect if all Business hours recommendations are applied by service category such as Compute and Database.
    Total potential savings by change group Total savings to expect if all Business hours recommendations are applied by change group such as Change Management and Application Development.
    Business hr vs. Non-business hr spend Spend for resources during business hours against non-business hours.
    Tab Description Available action on selected recommendations
    New Resources that are candidates for applying Business hours processes. Exclude
    Scheduled Resources that are tagged to have business hours enforced. None
    Declined Resources for which owners (or other approver) didn’t want to enforce business hours (rejected the change request). Exclude
    Failed Resources for which the attempt to enforce business hours failed. Exclude
    Report-only Resources that match Report-only policies. Exclude
    Excluded Resources that are configured not to be considered for business hours.
    Important:
    After an Unused resources job powers off a machine, the machine is added to the Excluded Resources list for Business Hours. This process ensures that the resource isn't started again in the future because it matches a Business hours policy. The exclusion reason on the Business hours Excluded tab indicates that the resource is an unused resource.
    Remove from exclusion
    Table 1. Columns on the New, Scheduled, Declined, Failed, and Report-only Recommendations tabs
    Column Description
    Configuration item Unique identifier of the resource.
    Predicted monthly savings Predicted savings if the Business hours recommendations are applied.
    Provider The provider that hosts the resource.
    Service category Lists all service categories from the instance sorted by name.
    Cloud service Lists all cloud categories sorted by  name.​
    Policy The Business hours policy that the resource matches to.
    Policy type Type of the Business hours policy that the resource matches to.
    Change request Change request that is associated with the recommendation.
    Change Group Change group for the resource.
    Account The service account that includes the resource. A service account represents a group of related regions in your provider account.
    Region If appropriate for the provider, region in the service account that hosts the resource.
    Owned by Owner of the resource.
    Failure type This column appears only for the Failed tab.

    Reason for which the change request wasn’t generated or the specified business hours weren’t applied to the resource.

    Details This column appears only for the Failed tab.

    Details of the failure type and the action that you must take to resolve the failure.