Asset operations view
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Summary of Asset operations view
The Asset operations view within the Hardware Asset Workspace allows ServiceNow customers to manage various asset-related functions efficiently. This includes overseeing stock rules, orders, procurement requests, contract renewals, and custom products, enabling informed decision-making and streamlined operations.
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Key Features
- Inventory Management: View stockroom types, stock rules, and associated stock orders.
- Shipment Tracking: Monitor shipments, shipment assets, and manage shipping carriers and their integration profiles.
- Procurement Requests: Track and manage procurement requests effectively.
- Custom Product Management: Access details for custom products and models not included in the Asset Management Content Service.
- Contract Renewals: Review all contract renewal requests and line items associated with them.
- TCO Configuration: Define task and labor rate cards to manage costs associated with tasks in Hardware Asset Workspace.
- Zero Touch Refresh: Handle requests and models related to Zero Touch Refresh processes efficiently.
- Success Management: Create and manage success goals, activities, and categories for Hardware Asset Management.
Key Outcomes
By utilizing the Asset operations view, ServiceNow customers can expect improved visibility and control over their hardware assets, streamlined procurement and renewal processes, and enhanced management of custom products. This leads to better decision-making, cost management, and overall success in Hardware Asset Management.
Use the Asset operations view in the Hardware Asset Workspace to view the asset operations-related functions such as stock rules, stock orders, procurement sourcing requests, all contract renewal requests, contract renewal line items, custom products, custom models, and take appropriate actions.
The Asset operations view includes the following list:
- Inventory
- Stockroom types: View types of stockrooms. For more information, see Create a new stockroom type.
- Stock rules: View stock rules associated with the stockroom. For more details, see Create a stock rule.
- Stock orders: View stock orders associated with the inventory.
- Shipment
- Shipments: View and track the shipments from different sources or flows. For more information, see View hardware asset shipment details.
- Shipment assets: View the list of assets included in the shipments. For more information, see View hardware asset shipment details.
- Shipping carriers: Create and view the list of shipping carriers. For more information, see Create a shipping carrier record.
- Carrier integration profiles: View the list of carrier integration profiles associated with the shipping carriers. For more information, see View the carrier integration profile details.
- Procurement-Requests: View and track procurement requests. For more information, see Sourcing items in a service catalog request.
- Hardware asset normalization
- Custom products: View details of custom products that aren't represented in the Asset Management Content Service. For more information, see Add a custom product.
- Custom models: View details of custom models. For more information, see Create a hardware or consumable model.
- Calculated lifecyle templates: View and create life cycle templates and formulas that can be applied on hardware and consumable models. For more information, see Manage the lifecycle of hardware models with calculated lifecycle templates.
- Contract Renewal
- All contract renewal requests: View details of all contract renewal requests.
- Contract renewal line items: View details of all line items associated with contract renewal requests.
For more information, see Contract renewal workflow.
- TCO configuration
- Task rate card: Define the type of task and the method of calculating the associated costs, and view the details of the created task rate cards. For more information, see Create a task rate card in Hardware Asset Workspace.
- Labor rate card: Record the time worked on a task and associate a rate to the task, and view the details of the created labor rate cards. For more information, see Create a labor rate card in Hardware Asset Workspace.
- Zero touch refresh
- Requests: View the list of Zero Touch Refresh requests of your employees. For more information, see Process a Zero Touch Refresh request.
- Refresh models: Create and view the list of refresh models with the configured replacement models. For more information, see Configure replacement models for a refresh model.
- Hardware asset success
- Success goals: Create success goals and view the list of created success goals for Hardware Asset Management. For more information, see Create a success goal for Hardware Asset Management.
- Success activities: Create success activities and view the list of created success activities for Hardware Asset Management. For more information, see Create success activities for HAM success goals.
- Success categories: Create a category for a success goal and view the list of categories. For more information, see Create a success goal category for hardware assets.
- Hardware maturity: View items that help you drive the success of your hardware assets. For more information, see View all maturity items for Hardware Asset Management.
You can also create and easily access your custom list views from the My Lists tab.