Audit results

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Audit results shows the status of the assets when the scheduled or blind audits of asset stockrooms and other locations is complete.

    The audit results are generated by comparing the assets scanned at the physical location or stockroom and the asset records present in the ServiceNow instance.

    Table 1. Audit Results
    Field Description
    Scanned and expected Number of assets scanned in the audit that are expected to be present at the location or stockroom.
    Scanned and not expected Number of assets scanned in the audit that are not expected to be present at the location or stockroom. These asset records are present in the ServiceNow instance.
    Expected and not found Number of assets that are expected to be present at the location or stockroom but not scanned as part of the audit.
    New Number of asset records that were missing from the ServiceNow instance when the assets were scanned. In such cases, a new asset record is created with the model category set as Unknown model category and the model set as Unknown model.
    Excluded from HAM Number of assets scanned as part of the audit process that are excluded from Hardware Asset Management features. For these assets, audit fields aren't updated.
    The following related lists show asset information:
    • Expected Assets: Shows a list of all assets that are part of the stockroom or location that is being audited. This list gets populated when you scan an asset for the first time in the audit.
    • Scanned Assets: Shows a list of all assets that are scanned during the audit. The list is updated each time scans are submitted from the ServiceNow Agent app.
    • Excluded Assets: Shows a list of all assets scanned as part of the audit which are excluded from Hardware Asset Management.