License operations view

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 8 minutes to read
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    Summary of License Operations View

    The License Operations View within the Software Asset Workspace allows ServiceNow customers to effectively manage software assets, including licenses, contracts, discovery, and user subscriptions. Access this view by navigating to Software Asset Workspace > License operations.

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    Key Features

    • Licensing Software Entitlements: View and create software entitlements to document license terms and allocate rights.
    • Software Models: Manage and create software models for tracking software usage and licensing.
    • Entitlement Import: Import multiple entitlements efficiently and handle any import errors.
    • Software Lifecycle Averages: Calculate End of Life (EOL) and End of Support (EOS) for software products.
    • Consumption Rules: Set restrictions on license consumption linked to specific entitlements.
    • Software Installs: Track installation details and reconcile software usage across the organization.
    • Contract Management: Create software contracts to formalize agreements between parties.
    • SAP Integration: Manage SAP licenses, track usage, and create custom user types and price lists.
    • Client Access Management: Monitor and manage users or devices accessing server software through client access licenses (CAL).
    • Cloud Cost Simulation: Estimate costs associated with migrating on-premise resources to cloud environments.
    • IBM Integration: Track usage for IBM software products and manage licenses effectively.

    Key Outcomes

    By leveraging the License Operations View, customers can enhance their software asset management capabilities, ensuring compliance with licensing agreements, optimizing software usage, and effectively managing costs associated with software and cloud resources. This results in improved visibility into software assets and better decision-making for software procurement and usage strategies.

    Use the License operations view in Software Asset Workspace to manage software asset operations such as licenses, contracts, discovery, client access, resource value, user subscriptions, content suggestions, software asset success, cloud cost simulation, SAM implementation, IBM ASP, and IBM ILMT V2 integrations.

    You can access the License operations view by navigating to Software Asset Workspace > License operations.

    The License operations view includes the following categories:

    • Licensing
      • Software entitlements

        View the details of the software entitlements that record the terms of your software licenses. You can also create entitlements to enter your license details and allocate purchased rights to users or devices. For more information, see Create entitlements in workspace.

      • Software models

        View the details of the software models created and also create a software model. For more information, see Create software models in workspace.

      • Entitlement import

        View the details of the imported entitlements and also import entitlements at one go. For more information, see Import bulk entitlements in workspace.

      • Entitlement import error

        View the details on entitlement import errors that gets generated while importing software entitlements. For more information, see Entitlement import error fields.

      • Software lifecycle averages

        Create averages to calculate the End of Life (EOL) and End of Support (EOS) lifecycles of your software. For more information, see Create averages for product life cycles in workspace.

      • Consumption rules

        Create consumption rules to restrict license consumption to certain entities within your organization. You must link this rule to one or many entitlements. For more information, see Create consumption rules and Link consumption rules to entitlements.

      • Product install condition

        View the product install condition that accounts for all software model installations for a product during reconciliation. These installation conditions are applicable for the software product and all its components. For example, if you have purchased Microsoft Visual Studio, set  up product installation conditions for using Visual Studio only to consume licenses in your non-production  environment. These same conditions then apply across all software models under Visual Studio, including downgrades and  editions. For more information, see Create product install conditions.

      • Software installs

        View the details of software installation such as discovery model, publisher, and reconciliation details. The list view also shows the total number of software installation records for your organization. For more information, see Software installation fields.

    • Contract - Software contracts

      Create a software contract to bind agreement between two parties. Create a contract.

    • Discovery
      • Discovered engineering license

        View a list of all the discovered and normalized software for your engineering applications.

      • Discovery models

        View and update software discovery models that are created when a version of software is discovered in a network environment. For more information, see Discovery models and software installations.

      • Engineering license server

        View a list of all the license management servers that OpenLM or Open iT connect with to get data into your ServiceNow instance. Details on license management servers such as the type of the server, the name of the server, the status of the server, and the last connection time are also provided.

      • Software usage

        View software usage records to track the usage of software products for which you've created reclamation rules. You can also create software usage records manually from third party integrations or Microsoft System Center Configuration Manager (SCCM) integrations. For more information, see View or create software usage in workspace.

      • All SAP engines

        View the monthly engine usage measurements for SAP clients based on the license metric for each engine.

      • All SAP users

        View all the discovered users pulled from the SAP systems and their details such as SAP user roles, SAP user active transactions, SAP user activities, and SAP web activities. For more information, see View SAP users in workspace.

      • SAP named user types

        Create a custom-named user type that can be used with your SAP software entitlement. Creating a custom-named user type enables users to track licenses of their SAP systems. For more information, see Create a custom named user type in workspace.

      • SAP price lists

        Create custom SAP price lists so that you can track and manage SAP licenses based on the contracts of your SAP system. For more information, see Create custom SAP price lists in workspace.

      • SAP USMM rules

        View SAP User License Measurement (USMM) rules that map roles to the named user type for an SAP client. For more information, see SAP USMM-based optimization.

      • SSO applications

        View details related to applications that you can connect through an SSO provider. For more information, see View SSO applications in workspace.

      • SSO groups

        View details related to all SSO groups that have access to an SSO application. For more information, see View SSO groups in workspace.

      • SSO users

        View details of all users that have direct access to an SSO application, but not through membership in a group. For more information, see View SSO users in workspace.

    • Client access

      View the details of software client access records. You can also create a record to track and manage the users or devices that are accessing a version of your server software using a client access license (CAL). For more information, see Create a software client access record in workspace.

    • Resource value

      View and create Resource value records for the software models. For more information, see Create a resource value record.

    • User subscription
      • User subscription

        View the details of the software subscriptions for SaaS and SSO applications. You can also create a software subscription. For more information, see Create user subscription in workspace.

      • Direct integration profiles

        View the details of the already created SaaS integration profiles. You can also create an integration profile by selecting the integration type to view software usage and optimize stale licenses. For the supported SaaS applications and procedures, see Integrate with SaaS applications.

      • SSO integration profiles

        View the details of the already created SSO integration profiles. You can also create an SSO integration profile by selecting the integration type to view software usage and track user login data for all connected SSO applications, and reclaim unused licenses. For the supported SSO applications and procedures, see Integrate with SSO providers.

      • SaaS feature usage

        View the event details for each SaaS and SSO integration performed by the users, such as the event ID, event name, last activity, subscription, product, subscription profile, and publisher. For more information, see Overlapping usage view.

    • Content suggestions
    • Software asset success
    • Cloud cost simulator - Settings

      View the simulation settings, that is, the cost of moving your on-premise resources to the cloud environment. You can also create Cloud Cost Simulator settings. For more information, see Cloud cost simulation.

    • IBM ASP integration
      • Daily aggregated peak usage

        View the highest daily sub capacity and full capacity usage of your IBM software products based on the edition, license metric, domain, and region of each product. For more information, see View the daily aggregated peak usage of your IBM software products.

      • Daily high water mark usage

        View the breakdown for the highest daily usage of your IBM software products by physical host based on both the edition and license metric of each product. For more information, see View devices with the highest daily usage of your IBM software products.

      • Product classification

        View the product classifications for all IBM components that are installed in your environment. These product classifications enable you to track and manage licensing for your IBM components. For more information, see View product classifications for your IBM components.

      • Devices to scan

        Specify the virtual machine (VM) managers, such as VMware vCenter Servers and IBM Hardware Management Consoles (HMCs), for which you want to track IBM licenses. You can track licenses for IBM software that is discovered within these specified VM managers only. For more information about updating the VM managers, see Specify the virtual machine (VM) managers for which you are tracking IBM licenses.

      • Device settings

        To improve the accuracy of your IBM license calculations, verify the meta data for the physical hosts that your IBM software is installed on. Update any meta data that is incorrect or out of date. For information about updating meta data, see Verify the meta data for your IBM hosts.

    • IBM ILMT V2 integration
    • SAM implementation - Published products

      View the list of software products published in a phase-wise implementation of Software Asset Management. For more information, see Manage phase-wise Software Asset Management implementation.

    Figure 1. License operations view
    License operations view