View relationships of business applications and application services in the DPM Admin Center

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of View relationships of business applications and application services in the DPM Admin Center

    The DPM Admin Center provides ServiceNow customers with a centralized view of business applications and application services, enabling visibility into related incidents, problems, and changes. This comprehensive relationship mapping helps you understand how business applications consume multiple application services and how incidents and changes roll up from specific application services to the broader business applications.

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    Access to the DPM Admin Center requires the DPM admin [sndpm.dpmadmin] role.

    Key Features

    • Business Applications Related to Changes for Build Metrics: Via the Overview tab and Business applications card, you can configure and view a card showing business applications impacted by changes based on criteria such as business application field, configuration items (CIs), affected CIs, and impacted services. Selecting a numbered item reveals detailed lists and allows drill-down into related records.
    • Business Applications Related to Incidents, Problems, and Changes for Operational Metrics: Using the Map KPI groups navigation, you can view cards for business applications linked to incidents, problems, and changes. Each card provides numbered items based on key criteria (configuration item field, affected CIs, impacted services), with drill-down capabilities to explore relationships and detailed records.
    • Application Services Related to Incidents and Changes for Operational Metrics: Similarly, within the Application services card and Map KPI groups, you can view and analyze application services associated with incidents and changes. Selecting items opens detailed views of related application services and their respective incident or change records.

    Note: Cards indicate readiness for DPM when any key criterion is greater than zero; selecting zero results in an empty state view.

    Practical Benefits

    • Provides a full picture of solution dependencies by visualizing how incidents and changes relate across business applications and application services.
    • Helps prioritize and assess operational and build metrics by linking issues to specific business applications and services.
    • Enables efficient troubleshooting and impact analysis through intuitive navigation and drill-down into detailed related records.

    In the DPM Admin Center, you can see a comprehensive view of your business applications and application services. You can see incidents, problems, and changes that are related to your business applications and incidents and changes that are related to your application services.

    The relationships of business applications and application services enable you to see a full picture of your solutions. For example, business applications consume multiple application services. So if you set a configuration item (CI) for an incident, you must select the application service that the incident belongs to. After that CI is set up, the incident rolls up to the business application that consumes that application service. You can see all the relationships from the DPM Admin Center.

    Important:
    To access the DPM Admin Center, you must have the DPM admin [sn_dpm.dpm_admin] role.

    View business applications related to changes for build metrics

    • Access the Overview tab in the DPM Admin Center, and then select Configure in the Business applications card.
    • Select 4 Assess build metrics in the navigation bar.
    • View the Business applications related to changes card.
    • Select a numbered item on the card to see the business applications related to changes through the following criteria.
      • The business application field
      • The configuration item field
      • The affected CIs
      • The impacted services
      Note:
      A card is set to Ready for DPM when any one of the listed criteria is greater than zero. If you select zero (0) on a card, then an empty state displays.

      After you select a numbered item on the card, another tab opens with a grouped list of each business application that's related to changes according to the criterion that you selected. You can open a business application on the list and drill down to each record number to see the related items details (consumes, depends on, and so on).

    View business applications related to incidents, problems, and changes for operational metrics

    • Access the Overview tab in the DPM Admin Center, and then select Configure in the Business applications card.
    • Select 5 Map KPI groups in the navigation bar.
    • View the cards under the Map KPI groups heading. Each card shows the following with numbered items.
      • Business applications related to incidents
      • Business applications related to problems
      • Business applications related to changes
    • Select a numbered item in any of the cards to see the business applications related to incidents, problems, or changes through the following criteria.
      • The configuration item field
      • The affected CIs
      • The impacted services
      Note:
      A card is set to Ready for DPM when any one of the listed criteria is greater than zero. If you select zero (0) on a card, then an empty state displays.

      After you select a numbered item on the card, another tab opens and displays a grouped list of each business application that's related to that criterion. You can open a business application on the list and drill down to each record number to see the related items details (consumes, depends on, and so on).

    View applications services related to incidents and changes for operational metrics

    • Access the Overview tab in the DPM Admin Center, and then select Configure in the Application services card.
    • Select 3 Map KPI groups in the navigation bar.
    • View the cards under the Map KPI groups heading. Each card shows the following with numbered items.
      • Application services related to incidents
      • Application services related to changes
    • Select a numbered item in either of the cards to see the business applications related to incidents or changes through the following criteria.
      • The configuration item field
      • The affected CIs
      • The impacted services
      Note:
      A card is set to Ready for DPM when any one of the listed criteria is greater than zero. If you select zero (0) on a card, then an empty state displays.

      After you select a numbered item on the card, another tab opens and displays all the application services related to your selected criterion. For example, you could see all application services related to incidents through affected CIs. In this example, you can drill down to see the source incident record.