Edit web or installed application form

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Edit Web or Installed Application Form

    This form enables ServiceNow customers to edit applications for monitoring compliance and performance metrics. It supports both web and installed applications, allowing you to configure key details such as associated services, processes to monitor, and monitoring options to ensure accurate tracking of application health and usage.

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    Key Features

    • Application Service: Associate the application with an application service for monitoring.
    • Domain Name: Specify the web address to launch and access a web application. This field is exclusive to web applications.
    • Processes to Monitor: Define primary and secondary processes to monitor for Windows or macOS applications. This includes process names and identifiers. For installed applications connecting to the cloud, you can specify web endpoint connections as comma-separated domains to measure network latency.
    • Logo Upload: Upload or edit an application logo for easy identification.
    • Monitoring Toggle: Enable or disable monitoring for compliance and performance metrics. Compliance tracking reports whether the app runs on your organization’s devices, while metrics tracking reports on application performance. This toggle is available for installed applications and can be bulk managed from the Application management page.
    • Advanced Monitoring: Available for Microsoft Configuration Manager (MCM) applications, allowing enhanced monitoring capabilities when selected.
    • Usage Tracking (SAM Product): For web applications, optionally enable Software Asset Management (SAM) to track usage and last access times. This requires the SAM plugin and allows selection or addition of SAM products from a drop-down list referencing the SAM product database.

    Practical Benefits

    By using this form, ServiceNow customers can precisely configure applications for effective monitoring of compliance and performance, helping ensure applications are running correctly and meeting organizational standards. The ability to specify processes and endpoints allows detailed performance insights, while toggling monitoring options and usage tracking supports efficient asset management and resource optimization.

    Using a custom form, you can edit an application to be monitored for compliance or performance metrics.

    Field Description
    Application service Application service associated with the application added for monitoring.
    Domain name Web address that is used to launch the application and access its features and functions.

    This field appears only if you're editing a web application.
    What processes should be monitored? Processes that you want to monitor.
    This field has the following subfields:
    • Windows: Enter the process name (ex. process.exe): A unique identifier for the primary running instance of the Windows application.
    • Windows: Secondary processes separated by a comma: A unique identifier for the secondary running instance of the Windows application.
    • Mac: Enter the process name (ex. process.dmg): A unique identifier for the primary running instance of the macOS application.
    • Mac: Secondary processes separated by a comma: A unique identifier for the secondary or more running instance of the macOS application.
    • Web Endpoint Connection: A comma-separated list of domains used for measuring network latency. Example: company-name.zoom.us, company-name.outlook.com.
      Note:
      Typically, you fill in this field for the applications you have installed that connect to the cloud.

    This field appears only if you're editing an installed application. The primary and secondary processes might be automatically populated for the selected application.
    Upload a logo Link to upload or edit the logo of an application.
    Monitoring Toggle switch to enable or disable monitoring for the application performance and system compliance.
    This field has the following options:
    • Compliance: Enables reporting on whether this application is running on your organization's devices.
    • Metrics: Enables performance reporting for this application.

    Move the monitoring toggle switch (Use the toggle switch to activate monitoring for the application.) to turn the reporting on or off.

    Note:
    You can also enable monitoring for multiple applications simultaneously. From the Application management page, use the bulk check box to select multiple applications, and adjust your selection as needed with the individual check boxes for each app.

    This field appears only if you're editing an installed application.

    This field doesn't appear when you're onboarding Application and Device Health.
    Advanced monitoring Option available for the Microsoft Configuration Manager (MCM) application.

    Select the MCM app from the drop-down list to enable advanced monitoring.

    This field appears only if you select Installed application under the New drop-down list.
    Enable usage tracking (optional): SAM product Option to add a Software Asset Management (SAM) product to enable tracking of the usage and last access time.

    When the SAM plugin (com.snc.samp) is installed, the SAM product field changes into a drop-down list that references the samp_sw_product table. If you can't find an application in the drop-down list, you can add it by selecting the + New SAM product button.

    This field appears only when you're editing a web application.