Managing medical device out-of-service cases in Workspace

You can use Workspace to manage medical device out-of-service cases.

Important:

Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

When a request for setting a medical device to out-of-service is submitted from a service portal, a medical device out-of-service case is created for a clinical engineer to work on. As a clinical engineer with the sn_hcls_cmms.clinical_engineer role, you can manage the setting of a medical device to out-of-service. To learn more, see Healthcare Computerized Maintenance Management System - Medical devices out-of-service scenario.

Table 1. Medical device out-of-service cases managing tasks

Task	Description
Access the Workspace.	Use the home page in Workspace to quickly scan and access medical device out-of-service cases.
View a medical device out-of-service case in Workspace.	View a medical device out-of-service case in Workspace to complete out-of-service activities for a medical device.
Understand the life cycle of a medical device out-of-service case.	Understand the various states of a medical device out-of-service case.
Work on a medical device out-of-service case.	Use the playbook available with the Healthcare CMMS application to manage medical device out-of-service cases.