---
sourceDocument: Yokohama Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/service-exchange

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Off-board a Service Exchange provider

# Off-board a Service Exchange provider {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Off-board a provider connection and delete all related records.

## Before you begin

Role required: admin, sn_sb.admin

## Procedure

1. Navigate to AllService Exchange ConsumerProvider Connections.
2. Click on the Number column to open the provider connection record.
3. Click Off-Board Provider.  
   You will see a confirmation message indicating that this action will off-board this connection and delete all related connection records.
4. Click OK to off-board the provider connection.
5. If you want to delete all related tasks, select the Delete all existing tasks for this connection check box in the confirmation message, and enter Delete in the dialog box that appears and click OK.  
   The consumer will be off-boarded and all related data will be deleted.
{#service-bridge-v2-offboard-provider__steps_rhy_yy4_5bc}

## Result

Records related to the specific provider connection gets deleted from the following tables:  
Note:  
For each table listed, only the records related to the specific provider connection being off-boarded are deleted.

* Connection tables:
  * ih_sync_capture_definition
  * ih_sync_outbound_definition
  * ih_sync_inbound_definition
  * ih_sync_process_event
  * ih_sync_remote_system
  * http_connection
  * sys_user
  * sys_user_has_role
  * sys_alias
  * oauth_2_0_credentials
  * oauth_credential
  * oauth_requestor_profile
  * oauth_entity_profile
  * oauth_entity
  * sn_sb_rps_connection
  * sn_transport_queue
  * sn_transport_profile
  * sn_sb_con_service_bridge_settings
  * sn_sb_con_authorized_user
  * sn_sb_con_persona
  * sn_sb_con_provider_connection
  * sn_sb_con_entitlement
  {#service-bridge-v2-offboard-provider__ul_mrv_pbp_5bc}
* Records related to the specific provider connection are deleted from the following tables only if you select the Delete all existing tasks for this connection check box in the confirmation dialog:
  * Tasks
    * sn_sb_con_provider_task
    * sn_sb_con_remote_task
    {#service-bridge-v2-offboard-provider__ul_xvw_qbp_5bc}
  * Entitlements
    * sn_sb_con_remote_record_producer
      * item_option_new
      * item_option_new_set
      {#service-bridge-v2-offboard-provider__ul_enz_tbp_5bc}
    * sn_sb_con_remote_task_def
      * sn_sb_con_remote_task_variable
      * sn_sb_con_inbound_field
      * sn_sb_con_outbound_field
      {#service-bridge-v2-offboard-provider__ul_fnz_tbp_5bc}
    {#service-bridge-v2-offboard-provider__ul_czz_fcp_5bc}
  {#service-bridge-v2-offboard-provider__ul_scl_2cp_5bc}
{#service-bridge-v2-offboard-provider__ul_zx3_xx4_5bc}

*[\>]: and then