---
sourceDocument: Yokohama Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/service-exchange

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Create a remote task using Workflow Studio in Service Exchange for Providers

# Create a remote task using Workflow Studio in Service Exchange for Providers {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a provider, proactively create remote tasks for your customers by using Workflow Studio.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllFlow Designer.
2. On the Flow Designer landing page's main header, select NewFlow.
3. In the Flow properties window, fill in the following fields.  
   {#service-bridge-v2-create-remote-task-flow-desig__table_kgj_5p4_hvb__entry__2}

   | Field | Action |
   |-|-|
   | Flow name | Enter the name of your flow |
   | Description | Description of your flow |
   | Application | Global |
   | Domain | Global |
   | Protection | None |
   | Run As | System User |
   [Table 1. Flow properties fields]

   {#service-bridge-v2-create-remote-task-flow-desig__table_kgj_5p4_hvb}
4. Under the TRIGGER section, select Add a trigger.
5. In the Trigger section, fill in the following fields and click Done.  
   {#service-bridge-v2-create-remote-task-flow-desig__table_mbq_cv4_hvb__entry__2}

   | Field | Value |
   |-|-|
   | Trigger | <kbd class="ph userinput">Created or Updated</kbd>. |
   | Table | Table name that you want to create for your consumer. For example, a Case \[sn_customerservice_case\]. |
   | Condition | Details of the filter. For example, <kbd class="ph userinput">Account</kbd> is <kbd class="ph userinput">consumer-name</kbd>. |
   | Run Trigger | For every update |
   [Table 2. Trigger section fields]

   {#service-bridge-v2-create-remote-task-flow-desig__table_mbq_cv4_hvb}  
   Note:  
   For Advanced Option fields, don't change any values.
6. Under the ACTIONS section, select Add an Action, Flow Logic, or Subflow.
7. Click ActionService Exchange for ProvidersCreate remote task for Consumer.
8. Fill in the following fields.  
   {#service-bridge-v2-create-remote-task-flow-desig__table_xv3_py4_hvb__entry__2}

   | Field | Value |
   |-|-|
   | Action | Create remote task for Consumer |
   | Task record \[Task\] | Trigger - Record Created or Updated - Record |
   | Remote task def record | Select the remote task definition from the list. |
   [ ]

   {#service-bridge-v2-create-remote-task-flow-desig__table_xv3_py4_hvb}
9. Select Done and click Save.
{#service-bridge-v2-create-remote-task-flow-desig__steps_y4x_rxz_wzb}

## Result

A remote task is created on your (provider) ServiceNow instance and it gets synchronized on the consumer's ServiceNow instance.

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