---
sourceDocument: Yokohama Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/service-exchange

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Integration with Sales Customer Relationship Management

# Integration with Sales Customer Relationship Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Providers can use Service Exchange to publish their product offers to a consumer using a Service Exchange Remote Record Producer.

Consumers can order a connected provider's Sales Customer Relationship Management product offering from service catalogs in their ServiceNow instances, enabling faster order fulfillment, improved accuracy, and improved customer satisfaction. For more details, see [Order Management for providers with Service Exchange](https://www.servicenow.com/docs/access?context=service-bridge-om-for-providers&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US).