---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Run remedial actions from the Action library

# Run remedial actions from the Action library {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Run remedial actions from the Action library in incident investigation with DEX to resolve detected device and application issues.

## Before you begin

Role required: sn_dex.service_desk_user, sn_dex.engineer

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List icon ![]() from the navigation pane and navigate to the incidents list from the Incidents section.
3. Open the incident record for the DEX monitored device and select the Investigation tab.
4. Select the Action library icon ![]() in the contextual side panel.
5. Browse the list of available remedial actions and choose an action that addresses your issue.
6. Select Run action on the action card to execute the action.

## What to do next

Monitor the progress of an action or cancel an ongoing action from the playbook panel. For more information, see [Manage remedial actions in DEX incident investigation Playbook](https://www.servicenow.com/docs/hnlGuJp3bIgOxJfCGmKujw "View current and past remedial actions executed from different sources in the Playbooks panel. Monitor or cancel actions run from the Suggested resolutions or Action library within a DEX incident investigation page.").

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