---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Risk assessment

# Risk assessment {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

There are two methods to calculate the risk of a change. The Best Practice - Change Risk
Calculator is activated in the base system by default. Change Management - Risk Assessment is
optional.

* Change Risk Calculator uses predefined properties and conditions to calculate a risk value.
* Change Management - Risk Assessment uses information provided by the end user to assess a risk value.

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The two methods can be used individually or together, depending on your requirements. If the
methods are used together, the highest risk value from both methods is always selected.  
Figure 1. Risk assessment and calculation  
Note:  
If both Risk Assessment and Risk Calculator are active but you want to use only one method, remove conditions for the method you do not want to use.

If you activate Change Management - Risk Assessment, the administrator can add the Task AssessmentTask related list to the change request form, if necessary. The related list displays
risk assessments associated with the change request.
* **[Define risk assessments](https://www.servicenow.com/docs/FqRu93Wc5JOTwARHTyjooA)**   
  Change Management - Risk Assessment provides a flexible way to capture information from the end user to calculate the risk of the associated change request. You can define the risk assessment questions, thresholds, and conditions that calculate risk for any change request.
* **[Perform risk assessment](https://www.servicenow.com/docs/3VO7_kneiRuMKQM0Z~x~Qw)**   
  You can perform risk assessment of existing change requests after the risk assessment criteria are defined. After assessing the risk, you can view the risk assessment responses in the change request.

**Related tasks**   

* [Perform risk assessment](https://www.servicenow.com/docs/3VO7_kneiRuMKQM0Z~x~Qw "You can perform risk assessment of existing change requests after the risk assessment criteria are defined. After assessing the risk, you can view the risk assessment responses in the change request.")

*[\>]: and then