---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Microsoft Active Directory pre-built topics for ITSM Virtual Agent

# Microsoft Active Directory pre-built topics for ITSM Virtual Agent {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ITSM Virtual Agent helps you manage Microsoft Active Directory
distribution lists using actions in conversation flows.
Natural Language Understanding (NLU) is used to identify and trigger the Microsoft Active Directory Group action that a user wants to perform.

Requirement: [Microsoft AD spoke](https://www.servicenow.com/docs/access?context=microsoft-ad-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) for Integration Hub
(com.sn.ad.spoke) plugin  
Note:  
If the Microsoft Active Directory topics are duplicated in a different scope than ITSM Virtual Agent conversations, script logic can be affected and cause errors.

## Add User to AD Group {#manage-microsoft-active-directory-actions__section_mg4_yyz_vnb}

Group owners can add themselves or other users to a Microsoft Active Directory Group
distribution list by providing the group name and the email address or username of one or
more users to add.

This topic uses the Create Incident [topic
block](https://www.servicenow.com/docs/BrihkxFd_gPcAjwDFHTx_w "Reuse topic blocks to perform common functions in ITSM Virtual Agent conversations, such as creating an incident or performing a search.").

## Create AD Distribution Group {#manage-microsoft-active-directory-actions__section_ihz_cb1_wnb}

Users can create a Microsoft Active Directory distribution list by providing the following information:

* Group name
* Group description
* Members (optional)
{#manage-microsoft-active-directory-actions__ul_ock_jp2_gnb}

The current user is automatically added as the group owner. Distribution lists are always
public.

This topic uses the Create Incident [topic
block](https://www.servicenow.com/docs/BrihkxFd_gPcAjwDFHTx_w "Reuse topic blocks to perform common functions in ITSM Virtual Agent conversations, such as creating an incident or performing a search.").

## Remove User from AD Group {#manage-microsoft-active-directory-actions__section_oh4_211_wnb}

Users can remove themselves from a Microsoft Active Directory Group distribution list.
Group owners can remove other users from a group. Provide the group name and username or
email addresses to remove.

This topic uses the Create Incident [topic
block](https://www.servicenow.com/docs/BrihkxFd_gPcAjwDFHTx_w "Reuse topic blocks to perform common functions in ITSM Virtual Agent conversations, such as creating an incident or performing a search.").

## Show My AD Group Membership {#manage-microsoft-active-directory-actions__section_w2v_kb1_wnb}

Group members can see a list of the Microsoft Active Directory distribution lists of which
they are currently a member or manager.​

This topic uses the Create Incident [topic
block](https://www.servicenow.com/docs/BrihkxFd_gPcAjwDFHTx_w "Reuse topic blocks to perform common functions in ITSM Virtual Agent conversations, such as creating an incident or performing a search.").