---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Change Management and CSDM tables

# Change Management and CSDM tables {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Change Management manages and uses CSDM tables. Several
ServiceNow products benefit from and add value to Change Management.

## CSDM tables managed by Change Management {#itsm-change-use-case__section_nwq_wh4_rmb}

Configuration items (CIs) tables \[cmdb_ci_\*\]:

* Application table \[cmdb_ci_appl\]
* Server table \[cmdb_ci_server\]
* Virtual machines table \[cmdb_ci_vm_instance\]
* Load balancer table \[cmdb_ci_lb\]
* Network gear table \[cmdb_ci_netgear\]

{#itsm-change-use-case__ul_pwq_wh4_rmb}

The following figure highlights the CSDM tables managed by Change Management.
Figure 1. CSDM tables managed by Change Management   

## CSDM tables used by Change Management {#itsm-change-use-case__section_snj_gj4_rmb}

1. Service instance table \[cmdb_ci_discovered_service\] (the table was formerly labeled application service) or any infrastructure CI.
2. Configuration Item tables \[cmdb_ci\*\]
3. Business Service \[cmdb_ci_service_business\] table and Technology Management Service \[cmdb_ci_service_technical\] table (formerly Technical service): Uses the service classification attribute to identify business services, technical services, and application services as types of services.
4. Service Offering \[service_offering\] table: Uses the service classification attribute to identify business services, Technology Management Offerings (formerly Technical service offerings), and application services as types of service offerings.

{#itsm-change-use-case__ol_tnj_gj4_rmb} Figure 2. Tables used by Change Management   

## Products that add value to Change Management {#itsm-change-use-case__section_b5q_5lb_rmb}

When you use Change Management with other ServiceNow products, you increase the value you get from Change Management. These other ServiceNow products include:

Discovery

:   Discovery provides details about the hardware and software CIs you are using.

Service Mapping

:   Service Mapping provides details about the application instance service in the Mapped Application Service \[cmdb_ci_service_discovered\] table, relating infrastructure and application \[cmdb_ci_appl\]
    CIs.

## Products that benefit from Change Management {#itsm-change-use-case__section_dtq_5lb_rmb}

Service Portfolio Management (Service Portfolio Management)

:   Services have the context of the business and applications, along with the information and technologies that underpin them.

IT Service Management (ITSM)

:   Incidents caused by, impacted by, or fixed by Change Management.

Asset Management

:   Updates assets.

Information Technology Operations Management

:   Updates CIs using a controlled process.

DevOps

:   Provides Change Management governance for pipeline tool chains.

## For more information {#itsm-change-use-case__section_cfp_q1b_rmb}

[See the video: How Change Management leverages the CSDM](https://www.youtube.com/watch?v=3iCxTeU4ZTA&list=PLkGSnjw5y2U7QNr9jL6TAgwQvYBI_LEtK&index=43)