---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request Change Management - Risk Assessment

# Request Change Management - Risk Assessment {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To activate Change Management capability to predict change risk using Predictive Intelligence, request the Change Management - Risk Intelligence plugin (com.snc.change_management.ml.risk) through the Now Support Customer Service system.{#request-cm-risk-assessment__request-cm-risk-assessment-info}

## Before you begin

Role required: maint

## About this task

The Change Management - Risk Intelligence (com.snc.change_management.ml.risk) plugin activates these related plugins if they are not already active.{#request-cm-risk-assessment__table_fvt_nq2_plb__entry__2}

| Plugin | Description |
|-|-|
| Change Management - Predictive Intelligence Core \[com.snc.change_management.ml\] | Enables you to use Predictive Intelligence in Change Management. |
[Table 1. Plugins for Change Management - Risk Intelligence plugin]

{#request-cm-risk-assessment__table_fvt_nq2_plb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#request-cm-risk-assessment__navigate-plugins}
{#request-cm-risk-assessment__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#request-cm-risk-assessment__request-plugin}
{#request-cm-risk-assessment__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#request-cm-risk-assessment__table_awx_bhf_ygb__entry__2}{#request-cm-risk-assessment__p_ub1_nfg_h1c}{#request-cm-risk-assessment__p_vb1_nfg_h1c}{#request-cm-risk-assessment__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#request-cm-risk-assessment__p_wb1_nfg_h1c} Note: If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 2. Activate Plugin form]

   {#request-cm-risk-assessment__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#request-cm-risk-assessment__p_bc1_nfg_h1c}
   {#request-cm-risk-assessment__request-form}
{#request-cm-risk-assessment__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#request-cm-risk-assessment__submit-request}
{#request-cm-risk-assessment__submit-request}{#request-cm-risk-assessment__steps_rfx_bf1_2t}
* **[Components installed with Change Management - Risk Intelligence](https://www.servicenow.com/docs/H_npCdIrkf2Xxec0MN6oJA)**   
  Several types of components are installed with activation of the Change Management - Risk Intelligence plugin, that includes tables.

**Related tasks**   

* [Request ITSM Roles- Change Management](https://www.servicenow.com/docs/id9a_DimBDRMjmmZITK36w "Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Change Management plugin (com.snc.itsm.roles.change_management) to gain more control over the access that different change agents, technicians, and managers have within your Change Management process.")
* [Activate Business Stakeholder](https://www.servicenow.com/docs/9b_g2KPtdos37B1agLsT_g "Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.")
* [Activate Change Management - State Model](https://www.servicenow.com/docs/dBdBM5Avs9t1rDTnxXYqug "You can activate the Change Management - State Model plugin (com.snc.change_management.state_model) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Collision Detector](https://www.servicenow.com/docs/OBTfpLV7moUUM1rz6sU28w "You can activate the Change Management - Collision Detector plugin (com.snc.change.collision) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Calculator](https://www.servicenow.com/docs/FjXys7u5~cWh9gElhX2Q6A "The Change Management - Risk Calculator plugin (com.snc.bestpractice.change_risk) is active by default in the base system. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Schedule](https://www.servicenow.com/docs/Lq8PbsbaHv~yuqLBh38EYw "You can activate the Change Management - Change Schedule plugin (com.snc.change_management.soc) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Assessment](https://www.servicenow.com/docs/noX1Dyu1DXu6ce1oogSUWQ "You can activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Standard Change Catalog](https://www.servicenow.com/docs/Hat2sR55CEuVCZiIpXfkJA "You can activate the Change Management - Standard Change Catalog plugin (com.snc.change_management.standard_change_catalog) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Success Score](https://www.servicenow.com/docs/W4CuR3jbdvD9WyyoP3QGvA "You can activate the Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin if you have the admin role. This plugin activates related plugins if they are not already active.")
* [Activate Change Management - Mass Update CI](https://www.servicenow.com/docs/YpGcT2Gtpa~3ZVzSlIuAMg "You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management -Approval policy](https://www.servicenow.com/docs/B4nlE69v0E_MaBIujp4SIQ "You can activate the Change Management -Approval policy plugin (com.sn_chg_pol_appr) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - CAB Workbench](https://www.servicenow.com/docs/7ziQ9zbuaEl1CvT9Ryp~og "You can activate the Change Management - CAB Workbench plugin (com.snc.change_management.cab) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management ATF Tests](https://www.servicenow.com/docs/XKSb9JYkzVLn1Dbb5H8DxA "You can activate the Change Management - ATF Tests plugin (com.snc.change_management.atf) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Core](https://www.servicenow.com/docs/Czq8Fn2y9gMisnzcRDEpVw "You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Request Change Management - Standard Change Template Intelligence](https://www.servicenow.com/docs/u9su~PTyNhHPEdBXYwYVzw "To activate Change Management capability that uses Predictive Intelligence to identify change clusters and propose standard change templates, request the Change Management - Standard Change Template Intelligence plugin (com.snc.change_management.ml.sctp) through the Now Support Customer Service system.")
* [Change Management - Predictive Intelligence Core](https://www.servicenow.com/docs/Z6_6~lbqvPYc3~fURUlMRw "To activate Change Management predictive intelligent features, the Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) is required and is automatically installed along with other through Change Management Predictive Intelligence plugins that are requested using the Now Support Customer Service system.")
* [Activate Change Management - Change Flows](https://www.servicenow.com/docs/gGdZlZJ9ZfSpT_dI6AsyHQ "You can activate the Change Management - Change Model Foundation Data (com.snc.change_management.change_model.foundation) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Velocity dashboard](https://www.servicenow.com/docs/S_2_OxIS_d9eHGEifNt6nQ "You can activate the Performance Analytics - Content Pack - Change Management (com.snc.pa.change) and Process Optimization (com.sn_process_optimization) plugins if you have the admin role. These plugins include demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Models](https://www.servicenow.com/docs/bIGP6FuwJYIcKMyDUEZaYQ "You can activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management Success Probability](https://www.servicenow.com/docs/71tRAW8GUv0qOEsah14Gzw "You can activate the Change Management - Success Probability plugin (com.snc.change_management.success_probability) if you have the admin role.")
* [Activate Change Management - Data Archiving](https://www.servicenow.com/docs/kp2CIu0Q12PMJXstasFDaA "You can activate the Change Management - Data Archiving plugin (com.glide.auxdb) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")  
**Related topics**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then