---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Web application --- Overview page

# Web application --- Overview page {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The overview page for a Web application provides information on the active alerts, active devices, active incidents, current impacted devices, and the average-to-resolve time for the incidents.
{#web-application-overview-form__table_izd_ksn_ddc__entry__2}

| Field | Description |
|-|-|
| Active devices | Total count of active devices for the application. |
| Active alerts | Total count of active alerts for the application. |
| Active incidents | Total count of active incidents for the application. |
| Current impacted devices | Total number of devices impacted due to the application service or performance failure with open alert created. |
| Active alerts and incidents (last 7 days) | Number of open alerts (P1-P5) and incidents (P1-P5) created for the application in the last 7 days. |
| Average MTTR incidents (all time) | Mean time to resolve (MTTR) incidents created due to this application. |
[Table 1. Web application Overview page]

{#web-application-overview-form__table_izd_ksn_ddc}