---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a change request from a configuration item (CI)

# Create a change request from a configuration item (CI) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a change request from a list of configuration items (CIs), or add selected CIs from a list to a change record.

## Before you begin

Role required: itil, admin, or sn_change_write

## Procedure

1. Navigate to AllConfiguration and select a CIs class.  
   For example, select Servers or Service.  
   The list of CIs for the selected CI class displays.
2. Select one or more CIs from the list.
3. Select one of the following options from the Actions list.

   | Option | Description |
   | Add to existing Change Request | Select this option to associate the CIs with an existing change request. |
   | Add to new Change Request | Select this option to associate the CIs with a new change request. |
   |-|-|

   {#t_CreateAChangeFromACI__choicetable_b3q_mzg_mw}  
   Note:  
   CIs with a Business Service CI class are added to the Impacted Services/CIs related list on the change request. The remaining CIs are added to the Affected CIs related list.  
   Depending on your selection, either an existing change requested is updated with the selected CIs or a new change request record is created with the selected CIs.
4. Continue to create or modify the change record as required.
**Related concepts**   

* [Unauthorized change request](https://www.servicenow.com/docs/6mf8zPEdSPvf7_x9hnJlxg "Understand how an unauthorized change activity on a configuration item (CI) is captured and managed, so that you can review and take timely action on this change.")  
**Related tasks**   

* [Create a standard change request from the catalog](https://www.servicenow.com/docs/lFBX77OyLsEgiKdwxZ8aBQ "You can create a standard change request from the published standard change catalog templates.")
* [Copy a change request](https://www.servicenow.com/docs/A_SlHzQ42OQzfVAdriHVrQ "You can copy details of an active or canceled change request to a new change request.")
* [Create a change task](https://www.servicenow.com/docs/OHBfl5lWL7x3w39to1eudA "You can create change tasks for a change request. A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.")

*[\>]: and then