---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Web application --- Trends page

# Web application --- Trends page {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The trends page displays alert trends, average page load time, average response time, failed web request metrics, total usage, and mean time to resolve incidents. Use this data to evaluate system performance and identify
areas for improvement.
{#web-app-trends-form__table_jdp_yvf_4wb__entry__2}

| Cards | Description |
|-|-|
| Alert trends | Patterns or changes in the frequency and severity of alerts generated by a monitoring application over the last 11 months. |
| Mean time to resolve incidents | Average time taken to resolve an incident. |
| Metrics (For last 11 months) ||
| Average page load time | Option to view the trend of average amount of time it takes to load the page, from initiation to load completion. |
| Average response time | Option to view the trend of the average response time for the application. |
| Failed web requests | Option to view the trend of total number of requests that have failed. |
| Total usage | Option to view the total amount of time spent on the application by all users. |
[Table 1. Trends]

{#web-app-trends-form__table_jdp_yvf_4wb}