---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Disable the creation of an unauthorized change request

# Disable the creation of an unauthorized change request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can choose to disable the generation of unauthorized change
requests that you receive on any unauthorized change event. When a configuration item (CI)
that is part of an application service is updated, the system identifies this update and
verifies whether the updated CI is part of an open change request.

## Before you begin

Role required: admin or change_manager

## About this task

If the updated CI is not part of an open change request, then the system triggers a change request, and sends a notification. The Change Management application uses this event to create an unauthorized change. If there are many CI changes with no open change request created to include the CIs, then the system creates unauthorized change requests on these CIs. When this event occurs, numerous unauthorized change requests are triggered, and notifications are sent to the members of the group. To avoid this situation, you can disable the Enable event processing property before you perform the updates. For more information on additional unauthorized change properties, see [Unauthorized change properties](https://www.servicenow.com/docs/2wJJZ_gWjDvAQHDeIZU_wQ "Use the Unauthorized Change Properties page to enable or disable the unauthorized change capability, and to configure the criteria for additional unauthorized change properties.").  
Note:  
Enable the property when you finish your updates. If this property is disabled, unauthorized change requests are not created.

## Procedure

1. Navigate to AllChangeAdministrationUnauthorized Change Properties.
2. Clear the Enable event processing property check box.
3. Click Update.

## Result

The creation of an unauthorized change request is disabled, and no notifications are sent.
**Related reference**   

* [Unauthorized change properties](https://www.servicenow.com/docs/2wJJZ_gWjDvAQHDeIZU_wQ "Use the Unauthorized Change Properties page to enable or disable the unauthorized change capability, and to configure the criteria for additional unauthorized change properties.")

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