---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up Desktop Assistant

# Setting up DEX
Desktop Assistant {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure Desktop Assistant so employees can access self-service tools, support channels such as Employee Center and Virtual Agent, and notifications about outages and announcements directly from their desktop.

## Configuration overview {#config-dex-desktop-exp__section_wkr_5tw_fgc}

You must have the Desktop Assistant administrator role \[sn_dex_desktop.admin\] role to configure Desktop Assistant.

1. [Download and install Desktop Assistant](https://www.servicenow.com/docs/dI4Ux4b0gNBb2xc~OSTTmw "Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management solutions.").
2. [Configure Open Authorization details](https://www.servicenow.com/docs/BPEpeuZvT4oCES_c_NS99Q "Edit the Open Authorization (OAuth) field values to update OAuth client application details.").
3. [Customize Desktop Assistant home page](https://www.servicenow.com/docs/hnc0J18wTaCvKXRBAhIV1w "Modify the Desktop Assistant home page as required.").
4. [Enable or disable notifications](https://www.servicenow.com/docs/vO2Zgwmi7b6MHoi~xAWkFw "Enable notifications to stay informed and engaged receiving timely updates and notifications about important events and activities within the system.").
5. [Enable Virtual Agent or chat](https://www.servicenow.com/docs/finuLpPWZZC~7sP6TfPdJQ "Enable Virtual Agent to find solutions to your queries quickly and seamlessly, without having to wait on hold or speak with an agent by phone.").
6. [Map a card to a section](https://www.servicenow.com/docs/LaVNgT5YwN7VEcwaiqWVQA "Map cards to sections to specify which cards appear under each section in the Desktop Assistant home page, and the order in which they are displayed.") or [Delete a card from the Desktop Assistant home page](https://www.servicenow.com/docs/nj8kwq6uaV1HzVHOIhZFdg "Delete a card from the Desktop Assistant home page when you no longer need it.").
7. [Add a section in the Desktop Assistant home page](https://www.servicenow.com/docs/aTzjo7uQduZmn98Zg9GyYw "Add a section to the Desktop Assistant home page to organize related cards under that section for easy navigation.") or [Delete a section from the Desktop Assistant home page](https://www.servicenow.com/docs/L7199tLKkGAs9FTpW1t3UA "Delete a section from the Desktop Assistant home page when you no longer need it in.").
{#config-dex-desktop-exp__ol_v4p_1ww_fgc}  
Note:  
If you experience issues with Desktop Assistant, troubleshoot them by accessing the logs at these locations:

* macOS: Users/\[username\]/Library/Application Support/desktop_assistant_app/logs
* Windows: Users\\\[username\]\\AppData\\Roaming\\desktop_assistant_app\\logs
{#config-dex-desktop-exp__ul_jnx_rxk_c1c}