---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add similar incidents from major incident workbench

# Add similar incidents from major incident workbench {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add similar incidents to a major incident so that the support teams can work on the
parent record for a coordinated response process.

## Before you begin

Role required: itil, major_incident_manager, communication_manager, incident_manager,
or admin  
* Activate the Predictive Intelligence plugin (com.glide.platform_ml).
  * Configure Predictive Intelligence and train the solution definition with the name ml_sn_global_similar_incidents_mim. For more information on how to train a solution definition, refer to [Create and
    train a similarity solution](https://www.servicenow.com/docs/access?context=create-similarity-solution&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
  {#add-similar-inci-mim-workbench__ul_tmp_bdr_f3b}
* Ensure that there is an active ML solution at Predictive IntelligenceSimilaritySolutions with the solution name ml_sn_global_similar_incidents_mim.
{#add-similar-inci-mim-workbench__ul_vck_qcr_f3b}

## Procedure

1. Navigate to [Major incident workbench](https://www.servicenow.com/docs/Wx2hNy7ugkL6doBeYwpElg "The major incident workbench is a single pane view designed for major incident managers, communication managers, and resolver groups. The workbench helps to manage major incidents by aggregating and providing actionable information.").
2. Select the Summary tab.
3. In the Child Incidents section, select ![MIM ellipses]() and then select Find Similar.
4. From the Add Similar Incidents dialog box, select the similar incidents that you want to relate to the major incident and then select Add Selected.  
   The similar child incidents appear under the Child Incidents section.
{#add-similar-inci-mim-workbench__steps_x3f_wt2_sfb}

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