Access on-call escalation path from major incident workbench

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Access on-call roster and escalation details from major incident workbench to reach out to a support group.

    Before you begin

    Role required: itil, sn_incident_read, sn_incident_write, major_incident_manager, communication_manager, incident_manager, or admin

    Activate the On-Call Scheduling plugin (com.snc.on_call_rotation).

    Procedure

    1. Navigate to Major incident workbench.
    2. Click the Communications tab.
    3. Under the Groups section, click On Call Groups.
    4. From the list, select a group.
      Figure 1. On-call groups
      Select On-call groups
    5. Select Track On-Call Escalation (Live).
    6. In the escalation path section, select Escalation.

    Result

    You can access the on-call escalation information.