---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Access on-call escalation path from major incident workbench

# Access on-call escalation path from major incident workbench {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Access on-call roster and escalation details from major incident workbench to reach
out to a support group.

## Before you begin

Role required: itil, sn_incident_read, sn_incident_write, major_incident_manager,
communication_manager, incident_manager, or admin

Activate the On-Call Scheduling plugin (com.snc.on_call_rotation).

## Procedure

1. Navigate to [Major incident workbench](https://www.servicenow.com/docs/Wx2hNy7ugkL6doBeYwpElg "The major incident workbench is a single pane view designed for major incident managers, communication managers, and resolver groups. The workbench helps to manage major incidents by aggregating and providing actionable information.").
2. Click the Communications tab.
3. Under the Groups section, click On Call Groups.
4. From the list, select a group.  
   Figure 1. On-call groups
5. Select Track On-Call Escalation (Live).
6. In the escalation path section, select Escalation.
{#access-escalation-path__steps_x3f_wt2_sfb}

## Result

You can access the on-call escalation information.