---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure

# Configuring Digital End-user Experience Self-service {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The DEX Self-service plugin gets installed automatically with the Digital End-User Experience application. This plugin provides the Device health check capability, enabling employees to check device health based on configurations set by DEX admins.

## Configuration overview {#configuring-dex-self-service__cf-config-parent-checklist}

1. [Configuring Digital End-User Experience](https://www.servicenow.com/docs/8XZNMBiqW0MBh~DhxBOwKQ "You can set up and configure Digital End-User Experience based on your organization's specific requirements. Learn how to integrate web and installed applications and to manage the Application and Device Health monitoring system.")

   DEX Self-service gets installed automatically when you install the Digital End-User Experience application.  
   Important:  
   DEX Self-service is inactive in the base system. To activate DEX Self-service, enable the base system issue configurations. For more information, see [Enable issue configurations for DEX Self-service](https://www.servicenow.com/docs/TG25jyV3013t0DOdsTYRzQ "Enable issue resolutions for DEX Self-service to enable end users to self-solve device, application, and connectivity issues.").
2. [Activate Proactive Engagement resolutions for DEX Self-service](https://www.servicenow.com/docs/46Lpbj8a0B822gr_8b1cDg "Review and activate base system Proactive Engagement resolutions to enable end users to self-solve device and application issues by using DEX Self-service.")

   Activate base system Proactive Engagement resolutions to enable end users to self-solve issues using DEX Self-service.
3. [Enable issue configurations for DEX Self-service](https://www.servicenow.com/docs/TG25jyV3013t0DOdsTYRzQ "Enable issue resolutions for DEX Self-service to enable end users to self-solve device, application, and connectivity issues.").

   Enable base system issue configurations for DEX Self-service to enable end users to self-solve issues using the Device health check capability.
4. [Customize DEX Self-service issue configurations](https://www.servicenow.com/docs/kzdi2FHBpx25v_l7XIrcKg "Customize device health categories, metric evaluation criteria, and resolutions for issues, to make sure that appropriate resolutions display in DEX Self-service and enable end users to self-solve issues.").

   Link issues with device health subcategories and categories and define metrics evaluation criteria and issue resolutions. Based on these configurations, issues and their related resolutions display in DEX Self-service. You can access DEX Self-service through the Employee Center, Desktop Assistant, or ServiceNow Otto
   Virtual Agent.
5. [Configure DEX Self-service categories and subcategories](https://www.servicenow.com/docs/n~0MEoSTSkLlf2Yslk7T4g "Configure or customize device health categories and subcategories for issue configurations to enable end users in your organization to self-solve device, application, and connectivity issues by using DEX Self-service.")

   Configure or customize device health categories and subcategories for issues to enable end users to troubleshoot and resolve issues.
6. [Configure device actions](https://www.servicenow.com/docs/I217zhpALukm84jRP1W0oA "Configure device actions that end users can trigger to maintain optimal device and application performance even when no issues are detected.")

   Configure device actions that end users can initiate from DEX Self-service even when no issues are detected.
{#configuring-dex-self-service__cf-config-parent-tasks-ol}

## Guided setup {#configuring-dex-self-service__section_vy5_fgh_cgc}

The guided setup experience helps you configure the DEX Self-service on your ServiceNow® instance.

This guided setup provides guidance to configure and setup the DEX Self-service experience.