---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure ability to copy a change request

# Configure ability to copy a change request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can configure the ability to copy a change request record and its details using
system properties.

## Before you begin

Role required: admin

## About this task

You can configure the following functionality.

* Disable the ability to copy a change request.
* Disable the ability to copy attachments.
* Determine the components of the source change request that are copied.
{#configure-copy-change-request__ul_prq_p5t_hw}

## Procedure

1. Navigate to AllChangeAdministrationChange Properties.  
   Some properties are found by entering <kbd class="ph userinput">sys_properties.list</kbd> in the application navigator, as noted.
2. Set the following properties as desired.

   | Option | Description |
   | Disable the ability to copy a change request | Set Enable Copy Change feature (com.snc.change_request.enable_copy) to <kbd class="ph userinput">false</kbd>. |
   | Disable the ability to copy an attachment | Set Copy attachments from originating change (com.snc.change_request.attach.enable_copy) to <kbd class="ph userinput">false</kbd>. |
   | Disable the ability to copy the attachments from the change task | This system property is located in the \[sys_properties\] table. Set the Enable copying of attachments from the originating change's related change tasks (com.snc.change_request.rl.change_task.attach.enable_copy) system property to <kbd class="ph userinput">false</kbd>. Note: If the ability to copy attachments is enabled, the attachment appears on the copy of the change request only after it is saved. |
   | Configure attributes to be copied | Edit the list of values in List of attributes (comma-separated) that will be copied from the originating change (com.snc.change_request.copy.attributes) to remove or add more attributes. For example, to prevent the Assigned to attribute from being copied, remove the <kbd class="ph userinput">assigned_to</kbd> value from the list of attributes in the property text box. |
   | Configure related lists to be copied | This system property is located in the \[sys_properties\] table. The following related lists are copied by default: * Affected CIs * Impacted Services/CIs * Change Tasks {#configure-copy-change-request__ul_w34_b2n_yr} Edit the list of values in Related lists (comma-separated) that will be copied from the originating change (com.snc.change_request.copy.related_lists). For example, if you do not want to copy the Change Tasks related list, remove the <kbd class="ph userinput">change_task</kbd> value from the list of related lists in the property text box. Note: You can configure this property to control the copy functionality of the Affected CIs, Impacted Services/CIs, and Change Tasks related lists. You cannot add any other related list to this property. |
   | Configure attributes of the default related lists to be copied | These system properties are located in the \[sys_properties\] table. Navigate to the appropriate system property for one of the default related lists to configure the attributes to copy. {#configure-copy-change-request__table_spx_nmx_nw__entry__2} | Related list | System property | |-|-| | Change Tasks | com.snc.change_request.copy.rl.change_task.attributes | | Affected CIs | com.snc.change_request.copy.rl.task_ci.attributes | | Impacted Services/CIs | com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes | [Table 1. System properties for related list attributes] {#configure-copy-change-request__table_spx_nmx_nw} |
   |-|-|

   {#configure-copy-change-request__choicetable_q1v_qzc_nw}
3. Complete the following steps to further customize the ability to copy a change request by modifying a script include.
   1. Navigate to System DefinitionScript Includes.
   2. Modify the ChangeUtils script include.  
      For example, the ability to copy a change request is not available by default for standard changes. However, you can provide your own implementation of the isCopyRulesValid function in the ChangeUtils script include to override the default.
   {#configure-copy-change-request__substeps_cll_nz1_4z}
**Related tasks**   

* [Copy a change request](https://www.servicenow.com/docs/A_SlHzQ42OQzfVAdriHVrQ "You can copy details of an active or canceled change request to a new change request.")

*[\>]: and then