---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up a work configuration

# Set up a work configuration {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Create a work configuration for a work item. Add filters that display key information
that the manager wants to analyze. This work configuration will determine how the work items
display on the Work scheduler calendar in manager workspace.

## Before you begin

Role required: sn_wfo_work_sched.admin

## Procedure

1. Navigate to AllWork SchedulerWork Configurations.
2. Click New.
3. On the form, fill in the fields.  
   {#setup-work-scheduler__table_bsv_rvy_gtb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique name for the work configuration. |
   | Table | Table for which you want to create the work configuration. The following tables are available by default to create work configurations: * Catalog Task * Change Request * Change Task * Incident * Interaction * Problem * Request * Requested Item {#setup-work-scheduler__ul_e4w_v5y_gtb} |
   | Description field | The field from the selected table that you want to use for describing the work item. |
   | Assigned to field | The field from the selected table that you want to use for assigning an agent to the work item. |
   | Assignment group field | The field from the selected table that you want to use for assigning a group to the work item. |
   | Start date field | The field from the selected table that you want to use to display the start date for the work item. |
   | End date field | The field from the selected table that you want to use to display the end date for the work item. |
   | Default color | The preferred color to display the work item card in the manager workspace. |
   | UX app route | The route where the card layout is defined for this work item type. The route displays in UI Builder in the list of experiences. This UX app route determines the layout of the work item card. By default, it is set to Default card, which displays the following fields: * Description field * Assigned to field * Assignment group field * Start date field * End date field {#setup-work-scheduler__ul_opb_v34_25b}If you need additional fields, you must add them in the Extra fields field. For information on defining a card layout, see [Create a Work Scheduler card using UI Builder](https://www.servicenow.com/docs/hWvT7FnsmkcK9nzJHGmGyw "Create a work scheduler card and add the components that you want to display based on your needs in the Work Scheduler application in manager workspace."). |
   | Order | The display order of the work item. |
   | Extra fields | Important: If you need additional fields on the selected table that you would like to display in the work item card in the manager workspace, you must add it in this field. |
   | Matching rule | Select a matching rule for the work configuration. |
   [ ]

   {#setup-work-scheduler__table_bsv_rvy_gtb}
4. Right-click the form header and click Submit.
5. Create a work configuration filter.
   1. In the Work Configuration filters related list, click New.
   2. In the Name field, enter a unique name for the filter.
   3. Right-click and save the form to add the selected table.
   4. Add the desired conditions for the work configuration filter.  
      For information on adding conditions, see [Condition builder](https://www.servicenow.com/docs/access?context=c_ConditionBuilder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
   5. Select Update.
   {#setup-work-scheduler__substeps_ln4_2t1_htb}

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