---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# DEX or SAM for app monitoring

# Using DEX or SAM for application monitoring {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Monitor your application usage and performance with Software Asset Management (SAM) or Digital End-User Experience (DEX), depending on your organization's needs. SAM and DEX both use the Agent Client Collector (ACC).

DEX supports software metering through its integration with ACC and SAM. The following table helps you choose the appropriate application monitoring option for your organization.
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| Use case | DEX or SAM |
|-|-|
| Monitor both performance and usage | DEX |
| Monitor usage only | SAM |
| Maximum number of applications monitored | DEX Up to 200 apps |
| Large-scale software metering | SAM Scalable beyond 200 apps |
[ ]

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For more information for application monitoring with DEX, see [Add an application for monitoring](https://www.servicenow.com/docs/etgIhhQ4qikdTcaBKXnljA "Add an application to the list of all the applications that are being monitored. With a comprehensive view of your applications, you can quickly identify and address issues as they arise.").  
For more information on application monitoring with SAM, see the following:

* [Using push-based Discovery and SAM together](https://www.servicenow.com/docs/access?context=using-enhanced-discovery-and-sam-together&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)
* [SaaS detection report](https://www.servicenow.com/docs/access?context=shadow-saas-analytics&version=australia&pubname=australia-it-asset-management&ft:locale=en-US)
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