---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Platform Analytics ITSM Dashboards

# Platform Analytics ITSM Dashboards {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ITSM Dashboards content pack provides several Platform Analytics Solutions that contain preconfigured dashboards. This content pack also includes several dashboards and indicators of its own. These dashboards contain actionable data visualizations that help you
improve your business processes and practices.
Alternatively, executives and managers can use the metrics in the ITSM Success Dashboard to make informed decisions. For more information, see [Exploring ITSM Success Dashboard indicators](https://www.servicenow.com/docs/VycmGDxkm_qAzq1WqfCpqw "Get an overview of the ITSM Success Dashboard indicators to understand the different components in the dashboard and how you can use the dashboard for your organization."). Agents can use the IT Agent dashboard in Service Operations Workspace to obtain information about their work and their group's work. For more information, see [IT Agent dashboard for Service Operations Workspace](https://www.servicenow.com/docs/7inKyQtgEUatg73jms0SJw "View the closed incidents that belong to you and your assignment groups through personalized metric visualization.").

Platform Analytics data visualizations use Performance Analytics
[indicator](https://www.servicenow.com/docs/access?context=now-platform-glossary&version=australia&pubname=australia-glossary&section=gloss-indicator&ft:locale=en-US) data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.  
Note:  
For more information on activating the Analytics subscription see, [Activating your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
**Related topics**   

* [Activate your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)