---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Microsoft Office 365 Group pre-built topics for ITSM Virtual Agent

# Microsoft Office 365 Group pre-built topics for ITSM Virtual Agent {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ITSM Virtual Agent helps you manage Microsoft Office 365 Groups using actions in conversation flows.
Natural Language Understanding (NLU) is used to identify and trigger the Microsoft Office 365 Group action that a user wants to perform.

Requirement: [Microsoft Azure AD spoke](https://www.servicenow.com/docs/access?context=set-up-azure&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) (com.sn.azure_ad.spoke) plugin  
Note:  
If the Microsoft Office 365 topics are duplicated in a different scope than ITSM VA Conversations, script logic can be affected and cause errors.

## Add Owner to Office 365 Group {#manage-office-365-group-convo-flow-actions__section_qcs_rkx_fnb}

Group Owners can add other users as Group Owners by providing the group name and the user
email addresses to add.

This topic uses the Create Incident [topic
block](https://www.servicenow.com/docs/BrihkxFd_gPcAjwDFHTx_w "Reuse topic blocks to perform common functions in ITSM Virtual Agent conversations, such as creating an incident or performing a search.").

## Add User to Office 365 Group {#manage-office-365-group-convo-flow-actions__section_s1d_4kx_fnb}

Group owners can add themselves or other users to a Microsoft Office 365
group by providing the group name and the email address of one or more users to add.

This topic uses the Create Incident [topic
block](https://www.servicenow.com/docs/BrihkxFd_gPcAjwDFHTx_w "Reuse topic blocks to perform common functions in ITSM Virtual Agent conversations, such as creating an incident or performing a search.").

## Create Office 365 Group {#manage-office-365-group-convo-flow-actions__section_dpc_lkx_fnb}

Users can create a group in Microsoft Office 365 by providing the following information:

* Group privacy
* Group email alias
* Outlook display name
* Group description
* Owners and members (optional)
{#manage-office-365-group-convo-flow-actions__ul_ock_jp2_gnb}

The current user is automatically added as the Group Owner, along with any other specified
users.

This topic uses the Create Incident [topic
block](https://www.servicenow.com/docs/BrihkxFd_gPcAjwDFHTx_w "Reuse topic blocks to perform common functions in ITSM Virtual Agent conversations, such as creating an incident or performing a search.").

## Get Office 365 Group Details {#manage-office-365-group-convo-flow-actions__section_lj1_5kx_fnb}

Group members can get group details by providing the name or email of the group.

## Remove Office 365 group Owner {#manage-office-365-group-convo-flow-actions__section_m5n_skx_fnb}

Group Owners can remove themselves or other Group Owners by providing the group name and
the user email addresses to remove.

This topic uses the Create Incident [topic
block](https://www.servicenow.com/docs/BrihkxFd_gPcAjwDFHTx_w "Reuse topic blocks to perform common functions in ITSM Virtual Agent conversations, such as creating an incident or performing a search.").

## Remove Office 365 group Users {#manage-office-365-group-convo-flow-actions__section_lss_pkx_fnb}

Users can remove themselves from a Microsoft Entra ID group. Group owners
can remove other users from a group. Provide the group name and user email addresses to
remove.

This topic uses the Create Incident [topic
block](https://www.servicenow.com/docs/BrihkxFd_gPcAjwDFHTx_w "Reuse topic blocks to perform common functions in ITSM Virtual Agent conversations, such as creating an incident or performing a search.").