---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage remedial actions in DEX incident investigation Playbook

# Manage remedial actions in DEX incident investigation Playbook {#ariaid-title1}

* Release version: Australia
* 
* Updated December 8, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View current and past remedial actions executed from different sources in the Playbooks panel. Monitor or cancel actions run from the Suggested resolutions or Action library within a DEX incident investigation page.

## Before you begin

Role required: sn_dex.service_desk_user, sn_dex.engineer

## About this task

You can monitor only current and past remedial actions and cancel ongoing actions run from the Suggested resolutions or Action library within the incident record.

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List icon ![]() from the navigation pane and navigate to the incidents list from the Incidents section.
3. Open the incident record for a DEX monitored device and select the Investigation tab.
4. Select the Playbook icon ![]() from the contextual side panel.
5. Expand the device name accordion to view current actions.
6. **Optional:** Monitor actions with the status of New or In Progress by selecting View Playbook on the action card.
7. **Optional:** Cancel an ongoing action by selecting Cancel on the action card.
8. **Optional:** View the history of past remedial actions with the status of Completed, Canceled, or Failed.
   1. Select the History icon ![]() in the Playbooks panel.
   2. Expand the device name accordion.
   3. Track stages of past actions by selecting View Playbook on an action card.
   {#manage-incident-remedial-actions-playbook__substeps_qtm_33h_4hc}

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