---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Creating a metric rule

# Creating a metric rule {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can create a metric rule to establish criteria and thresholds for performance metrics, enabling timely alerts and proactive system management.  
To create a metric rule, you must perform the following steps.

1. [Specify metric rule CI](https://www.servicenow.com/docs/nGgy9_iClbPoF~x8JuyOlQ "Choose an application or device and define filter conditions for the metric rule.").
2. [Define alert criteria](https://www.servicenow.com/docs/PM8G2QrSRD4oJPzsJRU9QQ "Specify alert metric criteria by choosing alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.").
3. [Add an alert action](https://www.servicenow.com/docs/040FmoD0QiKBUC1b_bxfUg "Set up an alert action with Proactive Engagement for Digital End-User Experience to detect the digital experience issues and automate resolution actions.").
4. [Define alert rule name and status](https://www.servicenow.com/docs/dFQMogTPg5x8ziOxYEkbNg "Define alert rule attributes, including the name and state, such as active or inactive.").
{#create-metric-rules__ol_ndv_krw_d1c}