---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a process flow record

# Create a process flow record {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create and add a process flow record for the Complete state.
The process flow formatter displays at the top of the Change Request form.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem UIProcess Flow.
2. Open the Normal Change -- Implement state record.
3. Open the form context menu and click Insert and Stay to create a duplicate record.
4. Modify the following fields with new values.  
   {#t_CreateNewProcessFlowRecord__table_mpc_zd1_4v__entry__2}

   | Field | Values |
   |-|-|
   | Name | Normal Change -- Complete State |
   | Label | Complete |
   | Order | 550 |
   | Condition | \[State\] \[is\] \[Complete\] |
   [ ]

   {#t_CreateNewProcessFlowRecord__table_mpc_zd1_4v}
5. Click Update.
**Previous topic:** [Create a UI action](https://www.servicenow.com/docs/rFZ6bzH72bZqTqbKUh9TFg "Create a UI action to display a button on a change request for the Complete state.")  
**Next topic:** [Update the change request workflow](https://www.servicenow.com/docs/fmvF~ZYonisHxOJCpNl4wg "Update the change request workflow to reflect the addition of the Complete state.")

*[\>]: and then