---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Major Incident workbench --- Summary tab

# Major Incident workbench --- Summary tab {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Summary tab provides a unified view of information in
the form of a card layout. The information on impacted services, affected CIs,
active outages, locations that are impacted, and child incidents helps to keep you
informed about related records associated with an incident.

## Summary tab {#mi-workbench-summary-tab__section_srs_ywv_3lb}

Figure 1. View of the summary tab You can add, create, or edit each of the components. You can also view, post, or filter the latest activity on the major incident.

The tab also provides a quantitative summary of the active and completed
tasks, as well as users or groups who are involved in resolving the
major incident. The communication tasks are sorted in ascending
order based on the order value.  
The Time remaining column provides information regarding the time when the communication task is due.

* If you do not perform the communication task within the set time, the value changes to Overdue.
* If you activate the On-call Scheduling plugin (com.snc.on_call_rotation): The user who is on-call for the respective group and the group name appear in the summary.
{#mi-workbench-summary-tab__ul_ryf_jhn_vgb}

The Groups section displays On-Call information, including the On-Call
Escalation Tracking icon (![On-Call Escalation Tracking icon]()) that indicates the active status of the escalation. Green
indicates an active escalation, and black indicates a finished
escalation. Click the icon to view the On-Call Escalation Tracking
pop-up.

Activate the Event Management plugin (com.glideapp.itom.snac) to add an
Alert card under the
Summary tab that keeps you up-to-date
on the number of alerts for each incident. The count is the total of
all primary and secondary alerts for the incident.
**Related concepts**   

* [Post Incident Report tab](https://www.servicenow.com/docs/qzZx5y6o3HdwhXlqoMSOMQ "The Post Incident Report tab helps you to understand the cause of the major incident, and the actions taken by the teams to resolve the incident.")
* [The Communicate tab in the Major Incident workbench](https://www.servicenow.com/docs/gnWTnBeaBSkP~4f8NhhnDA "The Communicate tab helps you understand the progress of a communication plan and its related tasks.")
* [Major Incident workbench --- the Collaborate tab](https://www.servicenow.com/docs/Uk2i5sUTRI~UDFgxytvdug "The Collaborate tab helps you to view and manage communication tasks that use conference as their communication channel.")