---
sourceDocument: Xanadu Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/source-to-pay-operations

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Accounts Payable Operations glossary

# Accounts Payable Operations glossary {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 3, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about the terms and concepts used in Accounts Payable Operations (APO).

Glossary terms are grouped alphabetically.
[A](https://www.servicenow.com/docs/ogIWqvyEM6sSdFMzd6RTcw#gloss_group_a_apo) \| [D](https://www.servicenow.com/docs/ogIWqvyEM6sSdFMzd6RTcw#gloss_group_d_apo) \| [E](https://www.servicenow.com/docs/ogIWqvyEM6sSdFMzd6RTcw#gloss_group_e_apo) [I](https://www.servicenow.com/docs/ogIWqvyEM6sSdFMzd6RTcw#gloss_group_i_apo) \|[S](https://www.servicenow.com/docs/ogIWqvyEM6sSdFMzd6RTcw#gloss_group_s_apo) \| [T](https://www.servicenow.com/docs/ogIWqvyEM6sSdFMzd6RTcw#gloss_group_t_apo) \| [V](https://www.servicenow.com/docs/ogIWqvyEM6sSdFMzd6RTcw#gloss_group_v_apo) \| [W](https://www.servicenow.com/docs/ogIWqvyEM6sSdFMzd6RTcw#gloss_group_w_apo)
**Related reference**   

* [Create New Invoice Line form](https://www.servicenow.com/docs/za4i6rUxNSgF9rPJV_nqKw "Use the Create New Invoice Line form to provide details about an invoice line.")
* [Create New Invoice case form](https://www.servicenow.com/docs/P0QF9IXjeOrLkzuJNUSbgQ "Use the Create New Invoice case form to provide details about the Invoice case.")
* [Create New Invoice task form](https://www.servicenow.com/docs/y~Z0_leTf1m277zMIMfH0w "Use the Create New Invoice task form to provide details about the Invoice task.")
* [Invoice processing case form](https://www.servicenow.com/docs/xLMD8B5mVicGxGPzWtZhZw "Use the Invoice processing case form to view the case details that store invoice information that an Accounts Payable Specialist can use to perform related tasks.")
* [Tax lines](https://www.servicenow.com/docs/r9l3kXwAHAMs7GOM5opfpA "The Tax lines tab lists the tax line associated with the invoice line.")
* [Invoice exception form](https://www.servicenow.com/docs/R5fRhmvQc~mqlUdiT0feoQ "Use the invoice exception form to view the case details that store invoice exception information that an Accounts Payable Specialist can use to perform related tasks.")
* [Master data table for Accounts Payable Operations](https://www.servicenow.com/docs/Pbg7QCO_FeaPmb0EqwIpdg "Enter the mandatory fields in the primary table for successful processing of an invoice in Accounts Payable Operations.")
* [Invoice exception definition form](https://www.servicenow.com/docs/pzQEuT3mrCoHIeSL5Q9cXw "Use the Invoice exception definition form to provide details about the new invoice exception definition.")
* [Approval Rule form](https://www.servicenow.com/docs/kkDMhosHxBx0tkHYA6Bo~w "Use the Approval Rule form to provide details about the new approval rule.")
* [Approval Plan form](https://www.servicenow.com/docs/Tlw5QGmmOWnW6S~a7iazVA "Use the Approval Plan form to view details of the overall invoice approval process.")

## A {#ariaid-title2}

### Accounts Payable {#ariaid-title3}

The process of managing and paying invoices from suppliers.

### Approval workflow {#ariaid-title4}

The sequence of steps required to approve an invoice.

### Advanced work assignment for Accounts Payable Operations {#ariaid-title5}

An application that automatically assigns work items to agents based on their availability, capacity, and skills to resolve invoice cases within Accounts Payable Operations.

### Agent workspace {#ariaid-title6}

The interface where APO agents view and manage their assigned work items.

### Assignment rules {#ariaid-title7}

Guidelines that determine how work items are assigned.

## D {#ariaid-title8}

### Data capture {#ariaid-title9}

The process of collecting and digitizing invoice data.

### Document intelligence {#ariaid-title10}

ServiceNow® AI-powered tool for extracting data from invoices.

### Data security {#ariaid-title11}

Measures to protect sensitive information within the system.

## E {#ariaid-title12}

### Enterprise resource planning systems {#ariaid-title13}

Enterprise resource planning (ERP) systems used for managing business processes.

### Exception management {#ariaid-title14}

Handling and resolving issues that arise during Accounts Payable Operations invoice processing.

## I {#ariaid-title15}

### Invoice approval {#ariaid-title16}

The process of verifying and authorizing an invoice for payment.

### Invoice exception {#ariaid-title17}

Issues identified during invoice processing that require resolution.

### Invoice ingestion {#ariaid-title18}

The process of receiving and entering invoices into the system.

### Invoice processing {#ariaid-title19}

The end-to-end handling of invoices from receipt to payment.

## P {#ariaid-title20}

### Purchase order {#ariaid-title21}

A document issued by a buyer to a seller, detailing the items or services to be purchased.

## S {#ariaid-title22}

### Supplier management {#ariaid-title23}

The process of managing relationships and transactions with suppliers.

## T {#ariaid-title24}

### Tolerance rules {#ariaid-title25}

Limit set on invoices to determine acceptable variances before they require further review.

## V {#ariaid-title26}

### Virtual agent {#ariaid-title27}

An AI-driven assistant for handling common requests and inquiries.

## W {#ariaid-title28}

### Work item queue {#ariaid-title29}

A storage area for work items waiting to be assigned to agents.