---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Agentic workflows

# Agentic workflows {#ariaid-title1}

Release version: Zurich  
Updated October 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read  
You can customize agentic workflows to meet the needs of your users in different workflows. For example, you can use agentic AI to help resolve tasks, execute routine but variable procedures, and investigate root causes or
analytical trends.

## Agentic workflows overview {#sn-aia-use-cases-list__section_lrx_m4n_g2c}

Agentic workflows use multiple AI agents to achieve specific outcomes. Different workflows offer different available tasks. Many agentic workflow templates are available for you to activate, duplicate, or customize. For more
information, see [Activate an agentic workflow template](https://www.servicenow.com/docs/0CgczLXzyfpCWJu2gJStQw "Activate an agentic workflow that come installed with AI applications in AI Agent Studio.") and [Duplicate an agentic workflow](https://www.servicenow.com/docs/BCOn_oVwhnRsx8HbgrxCCA "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows.").

For more information about the in-product agentic AI experience, see [In-product agentic AI](https://www.servicenow.com/docs/i9EOdvHBo4_P0I608lkBpA "Dedicated spaces in workspaces and in the Core UI enable you to use agentic workflows directly in record forms. You can view agentic workflow progress and previous executions, and you can answer follow-up questions for ones that require human supervision."). You can create UI actions for your agentic workflows in AI Agent Studio. Open the agentic workflow, navigate to the [Select channels and access](https://www.servicenow.com/docs/vnR53VCABcd2EHxCjkkoJA "In the guided setup for an agentic workflow, activate the agentic workflow to use in the ServiceNow Otto panel or UI actions in the Core UI and workspaces.") step in the guided setup, and create a UI action.

## Workflow and product agentic workflows

The following table describes the available AI agents agentic workflows that are included in the ServiceNow AI Platform applications.  
{#sn-aia-use-cases-list__table_tw1_t4n_g2c__entry__2}

| Product | Available agentic workflows |
|-|-|
| [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) | * [Create configuration item](https://www.servicenow.com/docs/access?context=na-cmdb-awf-ci-creator&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) * [Provide advice on CMDB governance](https://www.servicenow.com/docs/access?context=na-cmdb-awf-governance&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) * [Search CMDB](https://www.servicenow.com/docs/access?context=na-cmdb-awf-search&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) |
| [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) | * [Conversational contract search and insights](https://www.servicenow.com/docs/access?context=cncore-conf-converse-skill&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Manage contract repository](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) |
| [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=zurich&pubname=zurich-build-workflows&ft:locale=en-US) | [Create a theme using ServiceNow Otto®](https://www.servicenow.com/docs/access?context=create-theme-now-assist&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US) |
| [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US) | * [Accelerate complaint case handling](https://www.servicenow.com/docs/access?context=accelerate-complaint-case-handling&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US) * [AI voice agent in CSM](https://www.servicenow.com/docs/access?context=voice-ai-agent&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US) * [Provide Customer 360 insights](https://www.servicenow.com/docs/access?context=customer-service-management-ai-agent-collection-customer-360&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US) * [Triage cases](https://www.servicenow.com/docs/access?context=case-resolving-use-case&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US) |
| [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=zurich&pubname=zurich-application-portfolio-management&ft:locale=en-US) | [Generate enterprise architecture diagram](https://www.servicenow.com/docs/access?context=now-assist-aiagents-ea-diagramming-usecase&version=zurich&pubname=zurich-application-portfolio-management&ft:locale=en-US) |
| [ServiceNow Otto for Operational Sustainability Management](https://www.servicenow.com/docs/access?context=now-assist-for-esg&version=zurich&pubname=zurich-environmental-social-governance&ft:locale=en-US) | [Generate carbon calculations for metrics](https://www.servicenow.com/docs/access?context=generate-carbon-calculcations-for-metrics&version=zurich&pubname=zurich-environmental-social-governance&ft:locale=en-US) |
| [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=zurich&pubname=zurich-field-service-management&ft:locale=en-US) | [Create a work order](https://www.servicenow.com/docs/access?context=create-work-order-now-assist-fsm&version=zurich&pubname=zurich-field-service-management&ft:locale=en-US) |
| [Now Assist for Finance and Supply Chain (FSC)](https://www.servicenow.com/docs/access?context=now-assist-fsc-common-landing&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) | [Conversational intake for sourcing and procurement](https://www.servicenow.com/docs/access?context=spo-help-fulfill-pr-agentic&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) |
| [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=zurich&pubname=zurich-financial-services-operations&ft:locale=en-US) | [Help resolve friendly fraud disputes](https://www.servicenow.com/docs/access?context=friendly-fraud-agentic-ai-workflow&version=zurich&pubname=zurich-financial-services-operations&ft:locale=en-US) |
| [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US) | * [Help manage hardware asset requests](https://www.servicenow.com/docs/access?context=now-assist-ham-fulfill-req-agent-workflow&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US) * [Help repair hardware assets](https://www.servicenow.com/docs/access?context=now-assist-ham-repair-agent-workflow&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US) |
| [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) | * [Create actions for safety incidents](https://www.servicenow.com/docs/access?context=create-actions-safety-incidents&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Help resolve health and safety cases agentic workflow](https://www.servicenow.com/docs/access?context=help-resolve-safety-cases-agentic-workflow&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Health safety incident patterns assistant agentic workflow](https://www.servicenow.com/docs/access?context=hs-incident-pattern-analysis-agentic-workflow&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) |
| [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) | * [Help resolve tuition requests](https://www.servicenow.com/docs/access?context=now-assist-hrsd-ai-agents-policy-resolving-tr-usecase&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Help resolve tuition reimbursement requests](https://www.servicenow.com/docs/access?context=resolve-tuition-reimbursement-requests&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Predict service and transfer HR cases](https://www.servicenow.com/docs/access?context=predict-transfer-hrcase&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Resolve noncritical HR cases](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Resolve critical HR cases](https://www.servicenow.com/docs/access?context=employee-issue-resolve-critical&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Generate onboarding ramp-up plan](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Recommend catalog and order guide tasks in Onboarding Journey](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Offboarding knowledge transfer plan generation](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Schedule interviews](https://www.servicenow.com/docs/access?context=use-ai-agents-to-schedule-interviews&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=zurich&pubname=zurich-governance-risk-compliance&ft:locale=en-US) | * [Generate regulatory action plans](https://www.servicenow.com/docs/access?context=generate_regulatory_action_plans&version=zurich&pubname=zurich-governance-risk-compliance&ft:locale=en-US) * [Get regulatory analysis](https://www.servicenow.com/docs/access?context=get-rcm-reg-insight&version=zurich&pubname=zurich-governance-risk-compliance&ft:locale=en-US) * [Identify risks for an entity](https://www.servicenow.com/docs/access?context=identify-risks-for-entity&version=zurich&pubname=zurich-governance-risk-compliance&ft:locale=en-US) * [Optimize issue resolution](https://www.servicenow.com/docs/access?context=generate-grc-issue-resolution&version=zurich&pubname=zurich-governance-risk-compliance&ft:locale=en-US) |
| [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) | * [Analyze alert impact](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) * [Agent Client Collector (ACC) diagnostic workflow](https://www.servicenow.com/docs/access?context=use-acc-diagnostic-workflow&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) * [Analyze potential impact](https://www.servicenow.com/docs/access?context=now-assist-itom-analyze-potential-impact-workflow&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) * [Manage alerts autonomously](https://www.servicenow.com/docs/access?context=itom-autonomous-operator-workflow&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) * [Triage and analyze alerts](https://www.servicenow.com/docs/access?context=itom-alert-triage-agentic-workflow&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) | * [Assess conflicts for a change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-assess-conflicts-workflow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Assess quality of a change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-assess-quality-change-request-workflow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Create outages for a change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-create-outages-for-a-change-request&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Create standard change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-create-change-request-workflow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Create standard change template proposal](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-create-standard-change-template-proposal&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [DEX issue diagnosis and resolution](https://www.servicenow.com/docs/access?context=now-assist-itsm-dex-diagnosis-resolution-workflow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Explain SLA](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-explain-sla-workflow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Generate change request plans](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-change-planner-usecase&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Generate post incident reviews](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-mim-usecase&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Incident assist](https://www.servicenow.com/docs/access?context=now-assist-itsm-incident-assist-workflow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Investigate and resolve ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-incident-resolver-workflow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Manage Microsoft 365 group members](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-O365-groupmembers-workflow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Notify users with Twilio](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-twilio-text-usecase&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Schedule a change](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-schedule-change-agentic-workflow&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Suggest configuration items for a change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-suggest-configuration-items-for-a-change-request&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Triage and categorize ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-catincidents-usecase&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) * [Wrap-up and resolve ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-wrap-up-resolve-incident-aw&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) {#sn-aia-use-cases-list__ul_wzp_r5k_m2c} |
| [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) | * [Conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Triage legal requests](https://www.servicenow.com/docs/access?context=trans-legal-request-agent&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) {#sn-aia-use-cases-list__ul_xsq_fr4_l3c} |
| [ServiceNow Otto for Manufacturing Commercial Operations (MCO)](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US) | [Execute recall campaigns faster](https://www.servicenow.com/docs/access?context=execute-recall-campaigns&version=zurich&pubname=zurich-manufacturing&ft:locale=en-US) |
| [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=zurich&pubname=zurich-operational-technology&ft:locale=en-US) | [Import the OT device spreadsheet into OT CMDB](https://www.servicenow.com/docs/access?context=now-assist-otm-aiagents-import-ot-device-workflow&version=zurich&pubname=zurich-operational-technology&ft:locale=en-US) |
| [Now Assist for Operational Technology Service Management (OTSM)](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&version=zurich&pubname=zurich-operational-technology&ft:locale=en-US) | [Generate OT KB articles agentic workflow](https://www.servicenow.com/docs/access?context=agent-ot-knowledge-generator&version=zurich&pubname=zurich-operational-technology&ft:locale=en-US) |
| [Now Assist for MID Server](https://www.servicenow.com/docs/access?context=now-assist-mid-landing&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) | [MID Server Guardian](https://www.servicenow.com/docs/access?context=mid-guardian&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) |
| [Now Assist in Notifications](https://www.servicenow.com/docs/access?context=now-assist-notifications&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) | [Email Intent to Action](https://www.servicenow.com/docs/access?context=email-agentic-workflow&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) |
| [Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/access?context=bun-public-sector-landing-page&version=zurich&pubname=zurich-government-industry&ft:locale=en-US) | Help manage public information requests |
| [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) | * [Define PO exception mitigation strategy](https://www.servicenow.com/docs/access?context=mitigation-strategies-for-po-exceptions&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) * [Email Intent to Action](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) {#sn-aia-use-cases-list__ul_hyr_q5l_m3c} |
| [ServiceNow Otto for Sales Automation](https://www.servicenow.com/docs/access?context=now-assist-for-sales-and-order-management-som&version=zurich&pubname=zurich-order-management&ft:locale=en-US) | [Help nurture new leads](https://www.servicenow.com/docs/access?context=help-nurture-new-leads-agentic-workflow&version=zurich&pubname=zurich-order-management&ft:locale=en-US) |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=zurich&pubname=zurich-security-management&ft:locale=en-US) | * [Analyze security operations metrics](https://www.servicenow.com/docs/access?context=now-assist-sir-soc-efficiency-usecase&version=zurich&pubname=zurich-security-management&ft:locale=en-US) * [Close security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-close-incident-usecase&version=zurich&pubname=zurich-security-management&ft:locale=en-US) * [Generate SIR shift handover report](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&version=zurich&pubname=zurich-security-management&ft:locale=en-US) * [Resolve security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&version=zurich&pubname=zurich-security-management&ft:locale=en-US) |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US) | * [Create software reclamation rule](https://www.servicenow.com/docs/access?context=now-assist-sam-create-software-reclamation-rule-workflow&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US) * [Evaluate software removal candidate](https://www.servicenow.com/docs/access?context=now-assist-sam-evaluate-removal-candidate-workflow&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US) * [Help manage software asset requests](https://www.servicenow.com/docs/access?context=now-assist-sam-fulfill-sw-asset-requests-workflow&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US) |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=zurich&pubname=zurich-it-business-management&ft:locale=en-US) | * [Generate Agile stories](https://www.servicenow.com/docs/access?context=generate-agile-story-planning-items&version=zurich&pubname=zurich-it-business-management&ft:locale=en-US) * [Monitor project tasks](https://www.servicenow.com/docs/access?context=na-spm-task-monitoring-usecase&version=zurich&pubname=zurich-it-business-management&ft:locale=en-US) |
| [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) | [Email intent to action](https://www.servicenow.com/docs/access?context=automated-supplier-case-creation-from-emails&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) |
| [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) | * [Test and repair telecom service issues](https://www.servicenow.com/docs/access?context=service-problem-testing-repair-tmt&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) * [Help remediate bill issues](https://www.servicenow.com/docs/access?context=billissue-remediation-usecase&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) * [Analyze network incident](https://www.servicenow.com/docs/access?context=network-incident-analysis-usecase&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) * [Customer voice quality issue resolutions](https://www.servicenow.com/docs/access?context=now-assist-customer-voice&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) * [Monitor engagement health](https://www.servicenow.com/docs/access?context=now-assist-tmt-monitor-health&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) * [Recommend risk signal solutions agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-tmt-resolve-risk&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) * [Trigger risk mitigation touchpoint](https://www.servicenow.com/docs/access?context=now-assist-tmt-touchpoint-meeting-scheduler&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) * [Support renewals and expansions](https://www.servicenow.com/docs/access?context=now-assist-tmt-renewal-analyzer&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) * [Service Exchange onboarding](https://www.servicenow.com/docs/access?context=now-assist-tmt-register-consumer-users-sb&version=zurich&pubname=zurich-telecom-media-technology&ft:locale=en-US) {#sn-aia-use-cases-list__ul_iyn_n3q_l3c} |
| [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=zurich&pubname=zurich-security-management&ft:locale=en-US) | * [Retrieve Vulnerability and exposure data with generative AI](https://www.servicenow.com/docs/access?context=retrieve-vr-data&version=zurich&pubname=zurich-security-management&ft:locale=en-US) * [Assess your exposure to vulnerabilities](https://www.servicenow.com/docs/access?context=assess-exposure-vr-aiagent&version=zurich&pubname=zurich-security-management&ft:locale=en-US) * [Analyze vulnerability remediation status](https://www.servicenow.com/docs/access?context=sla-targets-vr-aiagent&version=zurich&pubname=zurich-security-management&ft:locale=en-US) * [Security Exposure 360](https://www.servicenow.com/docs/access?context=now-assist-review-vulnerability-exposure-data&version=zurich&pubname=zurich-security-management&ft:locale=en-US) |
| [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) | * [Automate map updates](https://www.servicenow.com/docs/access?context=automate-map-updates-agent-ai&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Help manage workplace reservations](https://www.servicenow.com/docs/access?context=manage-workplace-reservations-agent-ai&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Manage temporary space closures](https://www.servicenow.com/docs/access?context=maintenance-meeting-room-agent-ai&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Optimize cleaning activities](https://www.servicenow.com/docs/access?context=optimize-cleaning-activities-agent&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) * [Workplace Advisor QnA](https://www.servicenow.com/docs/access?context=workplace-advisor-overview&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) |
| [Now Assist for Zero Copy Connector](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) | [Explore ERP models](https://www.servicenow.com/docs/access?context=now-assist-erp-aiagents-data-explorer-workflow&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) |
| [Now Assist Platform](https://www.servicenow.com/docs/kkb6P~jhuQ8~MPXUgAZdtQ "The ServiceNow AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.") | * [Analyze incident trends](https://www.servicenow.com/docs/7I2KKD47C5xNpaMkb2k0aw "Use the Platform Analyze task trends agentic workflow to detect recurring task patterns so that you can understand the root cause and get recommendations to prevent them from happening in future.") * [Classify tasks](https://www.servicenow.com/docs/UYQJp_9TNKPzFTDGYpIz1Q "Use the Platform Classify tasks agentic workflow to gather relevant information about tasks automatically and make decisions about priorities and assignments.") * [Generate my work plan](https://www.servicenow.com/docs/xWolRtkwe_FhNw2dUuP7Xw "Use the Platform Generate my work plan agentic workflow to create personalized work plans for currently assigned work.") * [Generate resolution plans](https://www.servicenow.com/docs/VNLEM~WRQl9udavEhri8zQ "Use the Platform Generate resolution plan agentic workflow to fetch task record details, generate resolution summary steps, and update comments or work notes.") * [Help optimize team productivity](https://www.servicenow.com/docs/VprFHuLyfngzJOXWlKH6~Q "Use the Platform Help optimize team productivity agentic workflow to gather relevant information about tasks automatically and make decisions about priorities and assignments.") * [Identify ways to improve services](https://www.servicenow.com/docs/omef2A8AtTdA2SeCfoqOlA "Use the Platform Identify ways to improve service agentic workflow to analyze feedback, performance metrics, and historical trends that identify areas for service improvement.") * [Investigate IT problems](https://www.servicenow.com/docs/Sq0vbH_Mgiazq_U5gaK2OQ "Use the Platform Investigate problems agentic workflow to perform root cause and risk assessments so that you can create an actionable resolution plan for a problem.") * [Notification agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) * [Process images for tasks](https://www.servicenow.com/docs/6HxrIQJNKlyDmYKRyl2TOA "Use the Platform Process images for new tasks agentic workflow to convert images to actionable tasks.") * [Suggest survey responses](https://www.servicenow.com/docs/MR4s7RRBDSaL6wWcfH1_ZA "Use the Platform Propose survey responses agentic workflow to assist requesters in completing surveys.") |
[Table 1. Available agentic workflows by product]

{#sn-aia-use-cases-list__table_tw1_t4n_g2c}