--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Readiness Evaluation # AI Readiness Evaluation {#ariaid-title1} Release version: Zurich Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Readiness Evaluation The AI Readiness Evaluation app assists ServiceNow customers in preparing their organizations for implementing agentic AI capabilities within IT Service Management (ITSM), Customer Service Management (CSM), and five additional job functions. The app provides guided workflows to explore, configure, and use AI readiness assessments and dashboards for effective AI adoption planning. Show full answer Show less ## Key Features * **Explore:** Learn about the app's capabilities and how it supports AI readiness. * **Configure:** Set up and run scheduled jobs through a guided setup experience to tailor the evaluation process. * **Use:** Utilize dashboards and assessment tools to evaluate and prepare your organization for AI implementation. ## Important Considerations * Availability of AI model providers and features may vary by region, data center location, and customer environment (including in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, and regulated markets). * Customers should regularly check ServiceNow resources for updates on AI product availability. * AI outputs may not always be fully accurate or complete; human oversight and validation are essential, particularly in sensitive or high-impact areas such as healthcare, finance, legal, employment, security, and infrastructure. * Use of the app is subject to ServiceNow's AI Acceptable Use Policy. ## Data Handling and Privacy * Data from customer instances may be transferred to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure for processing, in accordance with ServiceNow policies. * ServiceNow collects inputs, outputs, and user edits from the app to enhance AI products and models but provides customers the option to opt out of data collection. ## Next Steps for Customers * Begin by exploring the app to understand its functions and relevance to your AI readiness journey. * Use the guided setup to configure and schedule evaluation jobs tailored to your organization's needs. * Leverage dashboards and assessments to make informed decisions about AI implementation and readiness. * Monitor updates regarding AI feature availability and compliance requirements specific to your region or environment. The AI Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, and five other jobs. Choose one of these tiles to get started. |-|-|-| | [ExploreLearn about the AI Readiness Evaluation app.](https://www.servicenow.com/docs/xE8pmU2x8O1Vb5J9GBobNQ "The AI Readiness Evaluation app automates assessment processes, evaluates data readiness impacting implementation, and provides actionable insights to promote adopting AI quickly. The app enables you to assess whether updates, installations, or customizations of your instance could affect implementation. The assessments provide direct hyperlinks to improve any issues found.") | [ConfigureRun scheduled jobs and configure the app through the AI Readiness Evaluation guided setup.](https://www.servicenow.com/docs/AKs2VZEOYW1nezB8nHY8Ew "Run the scheduled jobs and complete the AI Readiness Evaluation guided setup configuration steps before viewing the generative AI and agentic AI assessment results.") | [UseLearn about how to use the AI Readiness Evaluation dashboards and assessments to prepare for implementing AI.](https://www.servicenow.com/docs/UUcwCsSV0c3ygSr5JTL0WQ "The AI Readiness Evaluation app helps you find actionable items in your implementation preparation and provides direct hyperlinks to improve upon those gaps.") | [ ] {#now-assist-readiness-evaluation-landing-page__table_lgc_mpv_jzb} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-readiness-evaluation-landing-page__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-readiness-evaluation-landing-page__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-readiness-evaluation-landing-page__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-readiness-evaluation-landing-page__ul_j3b_4vd_wcc} ## AI limitations {#now-assist-readiness-evaluation-landing-page__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-readiness-evaluation-landing-page__p_kv2_nfg_h1c} ## Data processing {#now-assist-readiness-evaluation-landing-page__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-readiness-evaluation-landing-page__p_lv2_nfg_h1c} ## Data collection {#now-assist-readiness-evaluation-landing-page__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-readiness-evaluation-landing-page__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/nqRqh8RmNtBFHEb~aJxcsg "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#now-assist-readiness-evaluation-landing-page__p_pv2_nfg_h1d} **Related reference** * [AI Admin Hub](https://www.servicenow.com/docs/gxMmkK4X99yOR3Kg97CI~g "ServiceNow Otto uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.") * [AI Agent Studio](https://www.servicenow.com/docs/kkb6P~jhuQ8~MPXUgAZdtQ "The ServiceNow AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.")